AI customer support features comparison: Chat Thing vs Voiceflow

Introduction

Chat Thing, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions. These platforms offer various features and pricing plans, each catering to different business needs in terms of scale and functionality.

AI Customer Support Features

All three platforms—Chat Thing, Voiceflow, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chat Thing nor Voiceflow offer.

Pricing Plans

Chat Thing offers a range of pricing plans from Free to Enterprise, with prices escalating from $0 to $299 per month. Voiceflow's plans range from a free Sandbox tier to a custom-priced Enterprise tier, with intermediary plans priced at $50 and $625 per month. My AskAI's pricing is structured with Essentials at $60, Pro at $99, and a custom-priced Enterprise plan, all of which come with a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI processing, Chat Thing charges $13 per 1,000 tickets/chats. Voiceflow's pricing model for AI usage is provided on request (POA). My AskAI charges $99 for the same volume, which is higher but includes more advanced features.

Usage Tiers

Chat Thing and Voiceflow use a token-based system for usage tiers, with Chat Thing offering up to 120,000,000 message tokens per month and Voiceflow providing unlimited tokens at the Enterprise level. My AskAI uses a conversation-based system, offering up to 1,000 conversations per month in the Pro plan and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Among the three, only My AskAI supports human handover, allowing for a seamless transition from AI to human support when necessary. This feature is absent in both Chat Thing and Voiceflow.

Conversation Analytics/Insights

All three platforms—Chat Thing, Voiceflow, and My AskAI—offer conversation analytics and insights, helping businesses understand and optimize customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, offering additional support capabilities beyond chat interactions. This feature is not available in Chat Thing or Voiceflow.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather and manage customer leads effectively.

Content Limits

Chat Thing and Voiceflow impose limits on storage tokens and knowledge base sources, respectively. My AskAI offers unlimited content limits across all plans, covering webpages and documents, and ensures automatic updates.

Number of Chatbots/Agents

Chat Thing allows for up to 50 chatbots in its Pro plan and unlimited chatbots in its Enterprise plan. Voiceflow offers unlimited agents starting from its Teams plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center as part of their features.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, enabling users to design conversation flows visually. This feature is not available in Chat Thing or My AskAI.

Integrations (Content/Knowledge)

Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. Voiceflow integrates with websites, various file types, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chat Thing supports integration with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Voiceflow integrates with platforms like WhatsApp, Discord, Slack, Telegram, and others. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat platforms like Tidio, LiveChat, and Freshchat.

Compliance

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, a certification not held by Chat Thing or My AskAI.

Support

Chat Thing offers varying levels of support, from community support in its free plan to 24/7 phone and chat support in its Enterprise plan. Voiceflow provides community support in its Sandbox plan and extends to priority support and account management in its higher-tier plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success managers in the Enterprise plan.

AI Models Available

Chat Thing utilizes GPT-4 and GPT-4o models. Voiceflow supports all LLMs in its Pro, Teams, and Enterprise plans. My AskAI employs GPT-4o in its Essentials and Pro plans and offers additional models like Claude and Gemini in the Enterprise plan.

API Access

All three platforms—Chat Thing, Voiceflow, and My AskAI—provide API access, allowing for custom integrations and extended functionality.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional support for human agents, AI email assistance, and extensive integrations. Its pricing structure and conversation-based usage tiers provide flexibility, making it a comprehensive solution for businesses seeking advanced AI customer support capabilities.