Chat Thing and Userlike are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chat Thing offers a tiered pricing structure based on message tokens, with a range of plans from Free to Enterprise. The cost per 1,000 tickets/chats is $13, and the platform includes features such as analytics/insights and email lead capture, though it does not support human handover or an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across its usage tiers, which include Free, Team, Corporate, and Flex plans. Pricing for Userlike's plans starts at $0 per month for the Free plan and goes up to custom pricing for the Flex plan, with additional costs for WhatsApp campaigns and extra users. Like Chat Thing, Userlike includes analytics/insights and email lead capture but lacks human handover and an AI email assistant. Pricing per 1,000 tickets/chats is provided on request (POA), which may indicate a more customized pricing approach based on specific business needs.
| Feature | Chat Thing | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools,Chat Thing,Userlike, andMy AskAIoffer various features aimed at deflecting support tickets and enhancing customer service efficiency. Each platform has unique capabilities, pricing structures, and integrations that cater to different business needs.
All three platforms, Chat Thing, Userlike, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Chat Thing offers a range of pricing plans from a free tier to an enterprise level at $299 per month. Userlike's plans range from free to a custom Flex plan, with additional costs for features like WhatsApp campaigns and AI Automation Hub. My AskAI's pricing starts at $60 per month for the Essentials plan, going up to $99 for the Pro plan, with an enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI usage, Chat Thing charges $13 per 1,000 tickets/chats. Userlike's pricing for this metric is not specified and is determined on a case-by-case basis (POA). My AskAI charges $99 per 1,000 tickets/chats, providing a clear and straightforward pricing model.
Chat Thing and Userlike offer varying levels of message tokens and conversation limits. Chat Thing's usage tiers are based on message tokens, with the highest tier offering 120,000,000 tokens per month. Userlike offers unlimited conversations across all tiers. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with the option for unlimited conversations in the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in Chat Thing or Userlike, positioning My AskAI as a more versatile solution for complex customer interactions.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI includes an AI email assistant, a feature not offered by Chat Thing or Userlike. This can significantly enhance the efficiency of handling email inquiries.
Chat Thing, Userlike, and My AskAI all support email lead capture, helping businesses gather potential customer information efficiently.
Chat Thing has specific storage token limits across its plans, while My AskAI offers unlimited webpages and documents across all plans. Userlike does not provide detailed information on content limits.
Chat Thing offers a range of chatbot limits depending on the plan, from one chatbot in the free tier to unlimited in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the platforms offer a hosted help centre.
Userlike includes a chatbot flow builder, which is not available in Chat Thing or My AskAI.
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chat Thing offers integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories.
My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter. Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon).
All platforms are GDPR compliant. None of the platforms are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support depending on the plan, from community support in the free tier to 24/7 phone and chat support in the enterprise plan. Userlike provides support across all plans, with professional onboarding and a dedicated account manager in the Flex plan. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Chat Thing and Userlike utilize GPT-4 models, while My AskAI uses GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. All platforms offer API access, enabling integration with other systems and tools.
My AskAI differentiates itself with features like AI support for agents, human handover, an AI email assistant, and extensive integrations, making it a versatile and comprehensive solution in the AI customer support market.
