Chat Thing and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a competitive pricing model at $13 per 1,000 tickets or chats, with various usage tiers ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Its price plans start from a free tier and go up to $299 per month for the enterprise tier. Key features include analytics and insights, as well as email lead capture capabilities, though it does not support human handover or an AI email assistant.
Userdesk, on the other hand, charges $24 per 1,000 tickets or chats and provides usage tiers starting from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. Its price plans range from a free tier to $499 per month for the enterprise tier, with an additional $39 per month to remove "Powered by Userdesk" branding. Similar to Chat Thing, Userdesk includes email lead capture but lacks human handover, analytics or insights, and an AI email assistant. Overall, Chat Thing offers a more extensive range of message tokens and lower cost per ticket, whereas Userdesk provides a more limited range of message tokens at a higher price point.
| Feature | Chat Thing | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $24 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. These platforms offer various features, pricing plans, and integrations tailored to different business needs. Below is a detailed comparison of these three tools, focusing on their key features, pricing, and capabilities.
All three platforms—Chat Thing, Userdesk, and My AskAI—offer AI customer support features. This includes automated responses to common queries, reducing the need for human intervention and streamlining customer service processes.
My AskAI stands out by offering AI features specifically designed for support agents, whereas Chat Thing does not include this capability. Userdesk's provision of this feature is not clearly specified.
Chat Thing provides a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Userdesk's plans also start from a free tier and go up to $499 per month for the enterprise level, with an additional $39 per month to remove branding. My AskAI offers a 30-day free trial on all plans, with pricing starting at $60 per month for the Essentials plan and going up to a custom-priced enterprise plan.
When it comes to the cost per 1,000 tickets or chats, Chat Thing charges $13, while Userdesk charges $24. My AskAI has a higher rate at $99, but this includes advanced features and support.
Chat Thing provides a generous number of message tokens across its plans, with up to 120 million tokens for enterprise users. Userdesk's usage tiers are based on the number of AI messages, with up to 100,000 messages for the enterprise plan. My AskAI offers 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in Chat Thing or Userdesk.
Both Chat Thing and My AskAI offer conversation analytics and insights, providing valuable data to improve customer interactions. Userdesk does not provide this feature.
My AskAI includes an AI email assistant, a feature not available in Chat Thing or Userdesk, enhancing its utility for comprehensive customer support.
All three platforms—Chat Thing, Userdesk, and My AskAI—offer email lead capture, helping businesses gather and manage customer leads effectively.
Chat Thing and Userdesk impose content limits based on storage tokens and training words, respectively. My AskAI offers unlimited webpages and documents, which are updated automatically, providing greater flexibility.
Chat Thing and Userdesk offer multiple chatbots across their pricing tiers, with Chat Thing allowing unlimited chatbots at the enterprise level. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder, indicating a focus on AI-driven interactions rather than manual configuration.
My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and others. Chat Thing and Userdesk offer fewer integrations, focusing on core platforms l
