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All AI Agent Comparisons > Chat Thing vs. Userdesk

AI customer support features comparison: Chat Thing vs Userdesk

Compare Chat Thing and Userdesk to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Chat Thing and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a competitive pricing model at $13 per 1,000 tickets or chats, with various usage tiers ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Its price plans start from a free tier and go up to $299 per month for the enterprise tier. Key features include analytics and insights, as well as email lead capture capabilities, though it does not support human handover or an AI email assistant.

Userdesk, on the other hand, charges $24 per 1,000 tickets or chats and provides usage tiers starting from a free plan with 30 AI messages per month to an enterprise plan with 100,000 AI messages per month. Its price plans range from a free tier to $499 per month for the enterprise tier, with an additional $39 per month to remove "Powered by Userdesk" branding. Similar to Chat Thing, Userdesk includes email lead capture but lacks human handover, analytics or insights, and an AI email assistant. Overall, Chat Thing offers a more extensive range of message tokens and lower cost per ticket, whereas Userdesk provides a more limited range of message tokens at a higher price point.

Full breakdown: All available features and pricing

Understand all about Chat Thing's and Userdesk's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.
Feature Chat Thing Userdesk My AskAI
Offers AI Customer Support Features? Yes Yes Yes
Offers AI Features for Support Agents? No TBC Yes
Price Plans Free - $0/mo
Basic - $14/mo
Standard - $49/mo
Pro - $99/mo
Enterprise - $299/mo
Free - $0/mo
Hobby - $19/mo
Growth - $49/mo
Pro - $99 /mo
Enterprise - $499/mo

Remove "Powered by Userdesk" - $39/mo
Essentials - $60
Pro - $99
Enterprise - POA

30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats $13 $24 $99
Usage Tiers Free - 80,000 message tokens/mo
Basic - 3,500,000 message tokens/mo
Standard - 19,000,000 message tokens/mo
Pro - 38,000,000 message token/mo
Enterprise - 120,000,000 message tokens/mo
Free - 30 AI messages/mo
Hobby - 2,000 AI messages/mo
Growth - 4,000 AI messages/mo
Pro - 15,000 AI messages /mo
Enterprise - 100,000 AI messages/mo
Essentials - 200 conversations/mo
Pro - 1,000 conversations/mo
Enterprise - Unlimited

$0.10 per conversation beyond limits
Human Handover No No Yes
Conversation Analytics/Insights Yes No Yes
AI Email Assistant No No Yes
Email Lead Capture Yes Yes Yes
Pricing Page Chat Thing pricing page Userdesk pricing page My AskAI pricing page
Content Limits Free - 600,000 storage tokens/mo
Basic - 3,000,000 storage tokens/mo
Standard - 10,000,000 storage tokens/mo
Pro - 40,000,000 storage tokens/mo
Enterprise - 120,000,000 storage tokens/mo
Free - 50,000 training words
Hobby - 500,000 training words
Growth - 1,000,000 training words
Pro - 2,000,000 training words
Enterprise - 50,000,000 training words
Essentials - Unlimited webpages & documents
Pro - Unlimited webpages & documents
Enterprise - Unlimited webpages & documents

Updated automatically
Number of Chatbots/Agents Free - 1 chatbot
Basic - 3 chatbots
Standard - 6 chatbots
Pro - 50 chatbots
Enterprise - Unlimited chatbots
Free - 1 chatbot
Hobby - 1 chatbot
Growth - 2 chatbots
Pro - 5 chatbots
Enterprise - 50 chatbots
Essentials - 1 (2 modes: public and private)
Pro - 1 (2 modes: public and private)
Enterprise - Unlimited
Hosted Help Centre No No No
Chatbot Flow Builder No No No
Integrations (Content/Knowledge) YouTube
Website
RSS Feeds
Google Drive
Notion
Websites
Files (PDFs)
Notion pages
sitemap.xml
Websites
Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx)
Google Drive
Notion
Confluence
SharePoint
Gitbook
OneDrive
Dropbox
Zendesk
Intercom
Salesforce
Integrations (End Users) Website
Mobile Apps
Social Media Platforms
Slack
Email Systems
SMS
Voice Assistants
WordPress
Shopify
Webflow
Wix
Any website
Slack
Website
Zendesk (app)
Intercom (app)
HubSpot (app)
Slack (app)
Teams (app)
Zapier
Tidio
LiveChat
Crisp
SalesIQ (Zoho)
Tawk
Freshchat
WhatsApp (via Intercom/Zendesk)
Instagram (via Intercom/Zendesk)
Messenger (via Intercom/Zendesk)
X/Twitter (via Intercom/Zendesk)
GDPR Compliant Yes Yes Yes
SOC-2 Compliant No No No
Support Free - Community Support
Basic - Email Support, Community Support
Standard - Chat Support, Priority Email Support, Community Support
Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager
Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training
Not provided Essentials - Web, email
Pro - Priority web, email, video
Enterprise - Slack, Success manager
AI Models Available GPT-4
GPT-4o
Free - GPT-3.5
Hobby - GPT-3.5
Growth - GPT-3.5 & GPT-4
Pro - GPT-3.5 & GPT-4
Enterprise - GPT-3.5 & GPT-4
Essentials - GPT-4o
Pro - GPT-4o
Enterprise - GPT-4o/Claude/Gemini
API Access Yes Yes Yes

Overview

Chat Thing, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. These platforms offer various features, pricing plans, and integrations tailored to different business needs. Below is a detailed comparison of these three tools, focusing on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Chat Thing, Userdesk, and My AskAI—offer AI customer support features. This includes automated responses to common queries, reducing the need for human intervention and streamlining customer service processes.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, whereas Chat Thing does not include this capability. Userdesk's provision of this feature is not clearly specified.

Pricing Plans

Chat Thing provides a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Userdesk's plans also start from a free tier and go up to $499 per month for the enterprise level, with an additional $39 per month to remove branding. My AskAI offers a 30-day free trial on all plans, with pricing starting at $60 per month for the Essentials plan and going up to a custom-priced enterprise plan.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chat Thing charges $13, while Userdesk charges $24. My AskAI has a higher rate at $99, but this includes advanced features and support.

Usage Tiers

Chat Thing provides a generous number of message tokens across its plans, with up to 120 million tokens for enterprise users. Userdesk's usage tiers are based on the number of AI messages, with up to 100,000 messages for the enterprise plan. My AskAI offers 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in Chat Thing or Userdesk.

Conversation Analytics/Insights

Both Chat Thing and My AskAI offer conversation analytics and insights, providing valuable data to improve customer interactions. Userdesk does not provide this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Chat Thing or Userdesk, enhancing its utility for comprehensive customer support.

Email Lead Capture

All three platforms—Chat Thing, Userdesk, and My AskAI—offer email lead capture, helping businesses gather and manage customer leads effectively.

Content Limits

Chat Thing and Userdesk impose content limits based on storage tokens and training words, respectively. My AskAI offers unlimited webpages and documents, which are updated automatically, providing greater flexibility.

Number of Chatbots/Agents

Chat Thing and Userdesk offer multiple chatbots across their pricing tiers, with Chat Thing allowing unlimited chatbots at the enterprise level. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder, indicating a focus on AI-driven interactions rather than manual configuration.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and others. Chat Thing and Userdesk offer fewer integrations, focusing on core platforms like websites and Notion.

Integrations (End Users)

My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms. Chat Thing and Userdesk offer fewer integrations, mainly focusing on website and common communication platforms.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers comprehensive options, including priority web, email, video, and a success manager for enterprise users. Chat Thing provides varying levels of support depending on the plan, while Userdesk's support details are not specified.

AI Models Available

My AskAI supports multiple AI models, including GPT-4o, Claude, and Gemini, offering flexibility in AI capabilities. Chat Thing uses GPT-4 and GPT-4o, while Userdesk provides access to GPT-3.5 and GPT-4 depending on the plan.

API Access

All three platforms offer API access, enabling businesses to integrate the AI capabilities into their existing systems seamlessly.

Conclusion

In summary, while Chat Thing and Userdesk offer robust AI customer support features, My AskAI distinguishes itself with advanced AI capabilities for support agents, comprehensive conversation analytics, and a broader range of integrations. These features, along with flexible usage tiers and extensive support options, position My AskAI as a versatile and powerful tool in the AI customer support market.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation

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