Chat Thing and Stonly are AI customer support tools designed to deflect support tickets by automating responses and providing self-service options. Chat Thing offers a variety of usage tiers, ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Pricing for these plans starts at $0 per month for the free tier and goes up to $299 per month for the enterprise tier. Chat Thing charges $13 per 1,000 tickets or chats and includes features such as analytics and insights, and email lead capture. However, it does not support human handover or an AI email assistant.
Stonly, on the other hand, does not provide specific usage tiers or a price per 1,000 tickets/chats, instead offering pricing upon request (POA). Their pricing plans start at $124 per month for the Starter plan and go up to $249 per month for the Business plan, with custom pricing available for the Enterprise plan. Like Chat Thing, Stonly includes analytics and insights but lacks features such as human handover, AI email assistant, and email lead capture. This positions Chat Thing as a more cost-effective option with a broader range of features for businesses focusing on ticket deflection and customer support automation.
| Feature | Chat Thing | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chat Thing pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing,Stonly, andMy AskAIare AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers distinct features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Chat Thing, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support experience.
Chat Thing offers a range of pricing plans from a free tier to an enterprise level at $299 per month. Stonly's plans start at $124 per month and go up to custom pricing for enterprise solutions. My AskAI's pricing begins at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can be beneficial for businesses looking to test the service before committing.
For AI processing costs, Chat Thing charges $13 per 1,000 tickets/chats, while Stonly's pricing is determined on a per-use basis. My AskAI charges $99 per 1,000 tickets/chats, which may seem higher but includes comprehensive AI features and support.
Chat Thing provides detailed usage tiers based on message tokens, ranging from 80,000 to 120,000,000 tokens per month. Stonly does not provide specific usage tier information. My AskAI offers straightforward conversation limits, with the Essentials plan covering 200 conversations per month and the Pro plan covering 1,000 conversations per month. The Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can be crucial for maintaining customer satisfaction during complex interactions.
All three platforms provide conversation analytics and insights, helping businesses track and optimize their customer support performance.
My AskAI is the only platform that includes an AI email assistant, which can help automate and manage email interactions, further reducing the workload on human agents.
Both Chat Thing and My AskAI offer email lead capture capabilities, whereas Stonly does not provide this feature.
Chat Thing has varying storage token limits depending on the plan, while My AskAI offers unlimited webpages and documents across all its plans, automatically updating content. Stonly does not provide specific information on content limits.
Chat Thing's number of chatbots varies by plan, from one chatbot in the free tier to unlimited chatbots in the enterprise tier. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents it supports.
Stonly is the only platform that provides a hosted help center, which can be useful for businesses looking to offer a comprehensive self-service option for customers.
None of the three platforms offer a chatbot flow builder, which might be a consideration for businesses looking for custom chatbot workflows.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly does not provide detailed information on content or knowledge integrations.
Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
