AI customer support features comparison: Chat Thing vs Stonly

Overview

Chat Thing, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers distinct features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Chat Thing, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support experience.

Pricing Plans

Chat Thing offers a range of pricing plans from a free tier to an enterprise level at $299 per month. Stonly's plans start at $124 per month and go up to custom pricing for enterprise solutions. My AskAI's pricing begins at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can be beneficial for businesses looking to test the service before committing.

AI Price Per 1,000 Tickets/Chats

For AI processing costs, Chat Thing charges $13 per 1,000 tickets/chats, while Stonly's pricing is determined on a per-use basis. My AskAI charges $99 per 1,000 tickets/chats, which may seem higher but includes comprehensive AI features and support.

Usage Tiers

Chat Thing provides detailed usage tiers based on message tokens, ranging from 80,000 to 120,000,000 tokens per month. Stonly does not provide specific usage tier information. My AskAI offers straightforward conversation limits, with the Essentials plan covering 200 conversations per month and the Pro plan covering 1,000 conversations per month. The Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can be crucial for maintaining customer satisfaction during complex interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses track and optimize their customer support performance.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, which can help automate and manage email interactions, further reducing the workload on human agents.

Email Lead Capture

Both Chat Thing and My AskAI offer email lead capture capabilities, whereas Stonly does not provide this feature.

Content Limits

Chat Thing has varying storage token limits depending on the plan, while My AskAI offers unlimited webpages and documents across all its plans, automatically updating content. Stonly does not provide specific information on content limits.

Number of Chatbots/Agents

Chat Thing's number of chatbots varies by plan, from one chatbot in the free tier to unlimited chatbots in the enterprise tier. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents it supports.

Hosted Help Centre

Stonly is the only platform that provides a hosted help center, which can be useful for businesses looking to offer a comprehensive self-service option for customers.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder, which might be a consideration for businesses looking for custom chatbot workflows.

Integrations (Content/Knowledge)

Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly does not provide detailed information on content or knowledge integrations.

Integrations (End Users)

Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support options vary, with Chat Thing offering different levels of support based on the plan, Stonly providing priority support for enterprise customers, and My AskAI offering web, email, and video support, with priority and dedicated success manager support for higher-tier plans.

AI Models Available

Chat Thing uses GPT-4 and GPT-4o models. My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. Stonly does not provide information on the AI models used.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

My AskAI distinguishes itself with features like AI support for agents, human handover, AI email assistant, and extensive integrations, making it a comprehensive choice for businesses seeking robust AI customer support solutions.