AI customer support features comparison: Chat Thing vs SiteGPT

AI Customer Support Tools Overview

Chat Thing, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions and providing AI-driven assistance. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

Key Features

All three platforms offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, Chat Thing does not provide AI features specifically for support agents, while SiteGPT and My AskAI do, making them more versatile for comprehensive support solutions.

Pricing Plans

Chat Thing offers a tiered pricing structure starting from a free plan up to an enterprise plan at $299 per month. SiteGPT has a higher starting price at $49 per month and scales up to enterprise solutions starting at $999 per month, with additional costs for removing branding and extra messages. My AskAI positions itself with a mid-range starting price of $60 per month, offering a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for potential users.

AI Pricing and Usage Tiers

The cost per 1,000 tickets/chats varies significantly among the three platforms. Chat Thing charges $13, SiteGPT charges $25, and My AskAI charges $99. When considering usage tiers, Chat Thing provides a large volume of message tokens across its plans, while SiteGPT and My AskAI offer different limits on messages or conversations, with My AskAI charging $0.10 per conversation beyond the specified limits.

Human Handover and Analytics

Both SiteGPT and My AskAI support human handover, allowing seamless transition to human agents when necessary, a feature absent in Chat Thing. All three platforms provide conversation analytics and insights, helping businesses to analyze and optimize their customer interactions.

Additional Features

My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Chat Thing or SiteGPT. This can enhance productivity by automating email responses and lead captures.

Content Limits and Integrations

My AskAI offers unlimited webpages and documents across all plans, which is a significant benefit compared to the limits imposed by Chat Thing and SiteGPT. In terms of integrations, My AskAI supports a wide range of content and end-user integrations, including popular platforms like Zendesk, Intercom, Salesforce, and more, providing a more extensive ecosystem compared to its competitors.

Support and Compliance

Support options vary, with My AskAI offering web, email, and priority support depending on the plan, and a dedicated success manager for enterprise clients. Chat Thing and SiteGPT also offer varying levels of support, with Chat Thing providing 24/7 support and dedicated account managers at higher tiers. All three platforms are GDPR compliant, but none are SOC-2 compliant.

AI Models and API Access

All platforms utilize advanced AI models, with My AskAI offering a choice between GPT-4o, Claude, and Gemini for enterprise clients, providing flexibility based on specific business needs. API access is available across all three platforms, facilitating integration with existing systems.

Conclusion

My AskAI stands out with its comprehensive feature set, including AI email assistance, extensive integrations, and unlimited content limits, making it a robust choice for businesses looking to enhance their customer support operations. Its pricing structure and trial offer also provide a competitive edge in the market.