AI customer support features comparison: Chat Thing vs Neople
Chat Thing and Neople are AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Chat Thing offers a range of pricing plans starting with a free tier and scaling up to an enterprise level at $299 per month. It charges $13 per 1,000 tickets or chats and provides various message token limits based on the chosen plan. Key features include analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
Neople, on the other hand, has a significantly higher price point, charging $334 per 1,000 tickets or chats. Its pricing plans start at €1500 per month for the Junior tier and go up to €2500 per month for the Medior tier, with an additional €1000 for the Senior level. Specific details on usage tiers, human handover capabilities, analytics, and insights are not provided. Neople also does not offer an AI email assistant or email lead capture. This positions Chat Thing as a more affordable and feature-transparent option compared to Neople.
Full breakdown: All available features and pricing
| Feature | Chat Thing | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $334 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chat Thing pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training |
TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o |
TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Introduction
Chat Thing, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each product offers a range of features, pricing plans, and capabilities tailored to different business needs. Below is a detailed comparison to help you understand their positions in the market.
AI Customer Support Features
Chat Thing and My AskAI both offer AI customer support features, making them suitable for businesses looking to automate customer interactions. Neople, however, does not provide AI customer support features but focuses on AI features for support agents.
AI Features for Support Agents
My AskAI and Neople both offer AI features for support agents, enhancing the efficiency of human agents by providing them with AI-driven tools. Chat Thing does not offer AI features for support agents, limiting its utility to customer-facing interactions.
Pricing Plans
Chat Thing offers a range of pricing plans from free to $299 per month, catering to different business sizes. Neople's pricing is significantly higher, starting at €1500 per month and going up to €2500, with an additional €1000 for senior plans. My AskAI offers competitive pricing with plans starting at $60 per month, going up to $99, and custom pricing for enterprise plans. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Chat Thing is the most cost-effective at $13 per 1,000 tickets/chats. My AskAI charges $99, while Neople is the most expensive at €334 per 1,000 tickets/chats, making My AskAI a more affordable option than Neople but more costly than Chat Thing.
Usage Tiers
Chat Thing provides various tiers based on message tokens, ranging from 80,000 to 120,000,000 tokens per month. My AskAI offers usage tiers based on the number of conversations, with Essentials allowing 200 conversations per month and Pro allowing 1,000, while the Enterprise plan offers unlimited conversations. Neople does not provide information on usage tiers.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature, and Neople has not provided information on it.
Conversation Analytics/Insights
Both Chat Thing and My AskAI offer conversation analytics and insights, enabling businesses to track and optimize customer interactions. Neople does not provide information on this feature.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Chat Thing or Neople, enhancing its utility for businesses that rely heavily on email communication.
Email Lead Capture
Both Chat Thing and My AskAI offer email lead capture capabilities. Neople does not provide information on this feature.
Content Limits
Chat Thing has defined content limits based on storage tokens, ranging from 600,000 to 120,000,000 tokens per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople has not provided information on content limits.
Number of Chatbots/Agents
Chat Thing offers varying numbers of chatbots based on the plan, from one chatbot in the free plan to unlimited in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Neople has not provided information on this feature.
Hosted Help Centre
None of the three products offer a hosted help center, indicating a potential area for future development.
Chatbot Flow Builder
None of the three products provide a chatbot flow builder, which could be a limitation for businesses looking to create complex interaction flows.
Integrations (Content/Knowledge)
Chat Thing integrates with platforms like YouTube, Google Drive, and Notion. My AskAI offers a broader range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople has not provided information on content/knowledge integrations.
Integrations (End Users)
Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Neople has not provided information on end-user integrations.
Compliance
All three products are GDPR compliant, ensuring they meet data protection regulations. Neople is also SOC-2 compliant, providing an additional layer of security certification.
Support
Chat Thing offers varying levels of support based on the plan, from community support in the free plan to 24/7 phone and chat support in the enterprise plan. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. Neople's support details are to be confirmed.
AI Models Available
Chat Thing uses GPT-4 and GPT-4o models. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for Enterprise plans. Neople has not provided information on the AI models available.
API Access
Both Chat Thing and My AskAI offer API access, allowing businesses to integrate their services with other applications. Neople's API access details are to be confirmed.
Conclusion
Chat Thing, Neople, and My AskAI each have unique strengths and cater to different business needs. My AskAI stands out with its competitive pricing, extensive integrations, AI email assistant, and human handover capabilities, making it a versatile choice for businesses seeking comprehensive AI customer support solutions.
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