AI customer support features comparison:Chat Thingvs LiveHelpNow
Chat Thing and LiveHelpNow are AI customer support tools designed to help deflect support tickets through automated responses and interactions. Chat Thing offers a tiered pricing structure based on message tokens, with plans ranging from a free option to an enterprise level at $299 per month. The cost per 1,000 tickets or chats is set at $13. Key features include analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
LiveHelpNow, on the other hand, operates on a per-agent pricing model with various modules such as live chat, ticket management, and call management, each priced individually. The chatbot service is priced at $95 per month, with an advanced AI option, Hue AI, available for $300 per month. LiveHelpNow supports human handover and provides analytics and insights, along with email lead capture capabilities. The cost per 1,000 tickets or chats is determined on a per-order basis (POA), and specific usage tiers are not provided.
Full breakdown: All available features and pricing
| Feature | Chat Thing | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Chat Thing, LiveHelpNow, and My AskAI are prominent AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
AI Customer Support Features
All three platforms provide AI customer support features. However, while Chat Thing does not offer AI features specifically designed for support agents, both LiveHelpNow and My AskAI do. This makes LiveHelpNow and My AskAI more versatile for businesses looking to support their agents with AI capabilities.
Pricing Plans
Chat Thing offers a range of pricing plans from a free tier to an enterprise level at $299 per month. LiveHelpNow's pricing is more segmented, with different costs for various services, such as live chat, ticket management, and AI capabilities, leading to a potentially higher overall cost depending on the services required. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application (POA). Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card, making it easier for businesses to evaluate its services.
AI Pricing and Usage Tiers
For AI pricing per 1,000 tickets/chats, Chat Thing charges $13, while My AskAI charges $99. LiveHelpNow's AI pricing is provided on application (POA), which may require businesses to inquire directly for specific costs. In terms of usage tiers, Chat Thing provides a detailed breakdown based on message tokens, whereas My AskAI offers clear conversation limits with additional charges for exceeding those limits.
Human Handover and Analytics
Both LiveHelpNow and My AskAI include human handover features, allowing seamless transitions from AI to human agents. Chat Thing lacks this capability. All three platforms offer conversation analytics and insights, aiding businesses in understanding and improving their customer interactions.
Additional Features
My AskAI stands out with its AI email assistant, a feature not available in Chat Thing or LiveHelpNow. This can be beneficial for businesses looking to automate and enhance their email support. All platforms support email lead capture.
Content Limits and Chatbots
Chat Thing has specific content limits based on storage tokens, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates. The number of chatbots/agents varies, with My AskAI providing one chatbot in its Essentials and Pro plans and unlimited chatbots in the Enterprise plan. Chat Thing offers a range from one chatbot in the free plan to unlimited in the enterprise plan.
Integrations
My AskAI excels in integrations, supporting a wide array of content and end-user platforms, including Google Drive, Notion, Confluence, SharePoint, and many more. Chat Thing and LiveHelpNow offer fewer integrations in comparison.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support levels vary, with Chat Thing offering different support tiers based on the plan, and My AskAI providing priority support and dedicated success managers in higher-tier plans. LiveHelpNow's support details are not explicitly provided.
AI Models and API Access
My AskAI and Chat Thing both utilize GPT-4 models, with My AskAI also offering access to Claude and Gemini models for enterprise customers. All three platforms provide API access, enabling businesses to integrate their systems seamlessly.
Conclusion
My AskAI offers a comprehensive and flexible solution with strong integration capabilities, a unique AI email assistant, and straightforward pricing plans. Its 30-day free trial without a credit card requirement and extensive support options make it an attractive choice for businesses looking to enhance their customer support with AI.
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