Chat Thing and LivechatAI are both AI customer support tools designed to deflect support tickets by automating responses and capturing email leads. Chat Thing offers a competitive pricing structure with a cost of $13 per 1,000 tickets or chats, and its usage tiers range from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Chat Thing's price plans start at $0 per month for the free tier and go up to $299 per month for the enterprise tier. Notably, Chat Thing does not support human handover but does provide analytics and insights as well as email lead capture capabilities.
On the other hand, LivechatAI charges $55 per 1,000 tickets or chats and offers usage tiers that start with 100 GPT4 messages for the free plan and extend to unlimited messages in the advanced and expert plans. LivechatAI's price plans range from $0 per month for the free tier to $389 per month for the expert tier. Unlike Chat Thing, LivechatAI supports human handover, which can be crucial for handling complex customer queries that require human intervention. Both platforms provide analytics and insights, as well as email lead capture, but neither offers an AI email assistant.
| Feature | Chat Thing | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $55 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each tool offers unique features, pricing plans, and capabilities aimed at enhancing customer service operations.
All three platforms—Chat Thing, LivechatAI, and My AskAI—offer AI customer support features, ensuring robust automated assistance for customer queries. However, when it comes to AI features specifically for support agents, both LivechatAI and My AskAI include these, whereas Chat Thing does not.
Chat Thing offers a range of pricing plans starting from a free tier up to an Enterprise plan at $299 per month. LivechatAI's pricing ranges from a free tier to an Expert plan at $389 per month. My AskAI offers three pricing plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
In terms of cost per 1,000 tickets or chats, Chat Thing is the most economical at $13. LivechatAI charges $55, while My AskAI is the most expensive at $99 per 1,000 tickets/chats. This pricing structure should be considered when evaluating the total cost of ownership.
Chat Thing offers extensive message token limits, ranging from 80,000 tokens per month for the free tier to 120 million tokens per month for the Enterprise plan. LivechatAI offers message limits based on GPT models, with unlimited messages available in the higher tiers. My AskAI provides conversation limits, starting with 200 conversations per month in the Essentials plan, and offers unlimited conversations in the Enterprise plan.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing lacks this feature, potentially limiting its effectiveness in more complex support scenarios.
All three platforms—Chat Thing, LivechatAI, and My AskAI—offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality.
My AskAI stands out by offering an AI Email Assistant, a feature not available in either Chat Thing or LivechatAI. This can be particularly useful for automating email responses and managing email-based customer support.
All three platforms support email lead capture, ensuring that potential customer information is efficiently collected and processed.
Chat Thing and LivechatAI have specified content limits, with Chat Thing offering up to 120 million storage tokens per month in its Enterprise plan. LivechatAI provides unlimited content storage in higher tiers. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.
Chat Thing allows multiple chatbots, scaling up to unlimited chatbots in its Enterprise plan. LivechatAI offers up to 10 AI Bots in its Expert plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Chat Thing integrates with platforms like YouTube, Google Drive, and Notion for content. LivechatAI supports various file types and Q&A integration. My AskAI offers extensive integrations, including Google Drive, Confluence, SharePoint, and Salesforce, making it highly versatile for different business needs.
Chat Thing supports a wide range of integrations, including websites, mobile apps, and social media platforms. LivechatAI integrates with Slack and WhatsApp. My AskAI offers comprehensive end
