AI customer support features comparison: Chat Thing vs LivechatAI

Overview

Chat Thing, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each tool offers unique features, pricing plans, and capabilities aimed at enhancing customer service operations.

AI Customer Support Features

All three platforms—Chat Thing, LivechatAI, and My AskAI—offer AI customer support features, ensuring robust automated assistance for customer queries. However, when it comes to AI features specifically for support agents, both LivechatAI and My AskAI include these, whereas Chat Thing does not.

Pricing and Plans

Chat Thing offers a range of pricing plans starting from a free tier up to an Enterprise plan at $299 per month. LivechatAI's pricing ranges from a free tier to an Expert plan at $389 per month. My AskAI offers three pricing plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Chat Thing is the most economical at $13. LivechatAI charges $55, while My AskAI is the most expensive at $99 per 1,000 tickets/chats. This pricing structure should be considered when evaluating the total cost of ownership.

Usage Tiers

Chat Thing offers extensive message token limits, ranging from 80,000 tokens per month for the free tier to 120 million tokens per month for the Enterprise plan. LivechatAI offers message limits based on GPT models, with unlimited messages available in the higher tiers. My AskAI provides conversation limits, starting with 200 conversations per month in the Essentials plan, and offers unlimited conversations in the Enterprise plan.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing lacks this feature, potentially limiting its effectiveness in more complex support scenarios.

Conversation Analytics/Insights

All three platforms—Chat Thing, LivechatAI, and My AskAI—offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in either Chat Thing or LivechatAI. This can be particularly useful for automating email responses and managing email-based customer support.

Email Lead Capture

All three platforms support email lead capture, ensuring that potential customer information is efficiently collected and processed.

Content Limits

Chat Thing and LivechatAI have specified content limits, with Chat Thing offering up to 120 million storage tokens per month in its Enterprise plan. LivechatAI provides unlimited content storage in higher tiers. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.

Number of Chatbots/Agents

Chat Thing allows multiple chatbots, scaling up to unlimited chatbots in its Enterprise plan. LivechatAI offers up to 10 AI Bots in its Expert plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Integrations

Chat Thing integrates with platforms like YouTube, Google Drive, and Notion for content. LivechatAI supports various file types and Q&A integration. My AskAI offers extensive integrations, including Google Drive, Confluence, SharePoint, and Salesforce, making it highly versatile for different business needs.

End User Integrations

Chat Thing supports a wide range of integrations, including websites, mobile apps, and social media platforms. LivechatAI integrates with Slack and WhatsApp. My AskAI offers comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, and various messaging platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, Chat Thing offers various levels based on the plan, including 24/7 phone and chat support in higher tiers. LivechatAI provides live chat support across all paid plans. My AskAI offers web and email support in the Essentials plan, with priority support and a success manager in higher tiers.

AI Models and API Access

Chat Thing uses GPT-4 and GPT-4o models. LivechatAI supports multiple models, including GPT-4o, Llama, and Claude. My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available in the Enterprise plan. All three platforms provide API access, enabling custom integrations and advanced functionalities.

Conclusion

In summary, while Chat Thing and LivechatAI offer robust AI customer support features and various pricing plans, My AskAI distinguishes itself with unique features like an AI Email Assistant, extensive integrations, and a comprehensive support structure. The choice between these platforms will depend on specific business needs, budget, and the desired level of AI automation and integration capabilities.