Chat Thing and Kommunicate are AI customer support tools designed to help businesses deflect support tickets efficiently. Chat Thing offers a tiered pricing structure, starting with a free plan that includes up to 80,000 message tokens per month, and escalating to an Enterprise plan that provides up to 120,000,000 message tokens per month. The cost per 1,000 tickets or chats is $13, and the platform includes features such as analytics/insights and email lead capture, though it does not offer human handover or an AI email assistant.
In contrast, Kommunicate's pricing begins at $100 per month for the Lite plan, which includes up to 1,000 messages, and goes up to custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats is significantly higher at $84. Kommunicate also offers analytics/insights and email lead capture, but distinguishes itself by providing human handover capabilities. However, like Chat Thing, it does not include an AI email assistant. These differences position Chat Thing as a more cost-effective solution with higher message allowances, while Kommunicate offers additional human interaction features at a higher price point.
| Feature | Chat Thing | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $84 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities tailored to various business needs. This summary provides an objective comparison to help you understand how My AskAI stands against its competitors.
All three platforms—Chat Thing, Kommunicate, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, which neither Chat Thing nor Kommunicate provide.
Chat Thing offers a range of pricing plans from a free tier to an enterprise level, with prices ranging from $0 to $299 per month. Kommunicate's plans start at $100 per month for the Lite version and go up to custom pricing for the Enterprise tier. My AskAI provides three plans—Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chat Thing charges $13, Kommunicate charges $84, and My AskAI charges $99. While Chat Thing appears to be the most cost-effective, it lacks several advanced features available in My AskAI.
Chat Thing offers extensive message token limits, ranging from 80,000 to 120,000,000 tokens per month based on the plan. Kommunicate's usage tiers are more limited, with the Lite plan offering 1,000 messages and the Advanced plan offering 5,000 messages. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with a $0.10 charge per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transfer of conversations from AI to human agents. Chat Thing does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and make data-driven decisions. This feature is essential for optimizing customer support strategies.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Chat Thing or Kommunicate. This functionality helps automate email responses, further enhancing customer support efficiency.
Email lead capture is supported by all three platforms, allowing businesses to collect and manage customer leads effectively.
Chat Thing has specific storage token limits, varying from 600,000 to 120,000,000 tokens per month depending on the plan. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Chat Thing offers a varying number of chatbots based on the plan, from 1 chatbot in the free tier to unlimited chatbots in the Enterprise plan. Kommunicate does not specify the number of chatbots for its plans. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre, which might be a consideration for businesses looking for a comprehensive support solution.
Kommunicate includes a chatbot flow builder, allowing businesses to design custom conversation flows. This feature is not available in Chat Thing or My AskAI.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Kommunicate supports web scraping, FAQs, documents, and various customer interaction platforms. My AskAI offers extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Kommunicate's integrations are detailed on theirintegration page. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and Freshchat, among others.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies among the platforms; Chat Thing offers community, email, chat, and phone support depending on the plan. Kommunicate provides email, knowledge base, live chat, and phone support, along with personalized onboarding and training for enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise users.
All platforms use GPT-4o models, with My AskAI offering additional models like Claude and Gemini for Enterprise users. API access is available across all three platforms, allowing for customization and integration with other systems.
While all three platforms provide robust AI customer support features, My AskAI stands out with its additional AI features for support agents, AI Email Assistant, extensive integration options, and flexible content limits. These features make My AskAI a comprehensive solution for businesses looking to enhance their customer support capabilities.
