AI customer support features comparison: Chat Thing vs Helpkit

Introduction

Chat Thing, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and capabilities, catering to different business needs and budgets. Below is a comparative summary of these three products, highlighting their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Chat Thing, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chat Thing nor Helpkit offer.

Pricing Plans

Chat Thing offers a tiered pricing model starting with a free plan and escalating up to $299 per month for the Enterprise plan. Helpkit's pricing ranges from $19 to $79 per month, with an additional $49 per month for its AI Chatbot. My AskAI offers plans starting at $60 per month, with a 30-day free trial on all plans, and custom pricing for the Enterprise tier.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Helpkit at $49, and My AskAI at $99.

Usage Tiers

Chat Thing provides detailed usage tiers based on message tokens, with the highest tier offering up to 120 million tokens per month. In contrast, My AskAI offers conversation-based tiers, with unlimited conversations available in its Enterprise plan. Helpkit does not provide specific usage tiers.

Human Handover

Only My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature is not available in Chat Thing or Helpkit.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, helping businesses to monitor and optimize their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding another layer of support automation not found in Chat Thing or Helpkit.

Email Lead Capture

All three platforms—Chat Thing, Helpkit, and My AskAI—offer email lead capture capabilities, enabling businesses to gather customer information efficiently.

Content Limits

Chat Thing imposes limits on storage tokens, varying by plan, while My AskAI provides unlimited webpages and documents across all plans. Helpkit does not specify content limits.

Number of Chatbots/Agents

Chat Thing offers a varying number of chatbots based on the pricing tier, from one chatbot in the free plan to unlimited chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.

Hosted Help Centre

Helpkit is the only platform that offers a hosted help center, while Chat Thing and My AskAI do not provide this feature.

Chatbot Flow Builder

None of the three platforms—Chat Thing, Helpkit, or My AskAI—offer a chatbot flow builder.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chat Thing supports YouTube, websites, RSS feeds, Google Drive, and Notion. Helpkit only supports Notion.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Helpkit only supports websites.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers varying levels of support based on the plan, including web, email, video, Slack, and a success manager for Enterprise users. Chat Thing provides different support levels depending on the pricing tier, including community support, email support, chat support, and 24/7 phone support for higher tiers. Helpkit does not specify its support options.

AI Models Available

Chat Thing uses GPT-4 and GPT-4o models. Helpkit employs GPT-4. My AskAI offers GPT-4o for its Essentials and Pro plans and provides additional options like Claude and Gemini for its Enterprise plan.

API Access

Both Chat Thing and My AskAI offer API access, while Helpkit does not.

Conclusion

In summary, My AskAI provides a comprehensive set of features, including AI support for agents, human handover, an AI email assistant, and extensive integrations. While Chat Thing and Helpkit offer competitive pricing and unique capabilities, My AskAI's robust feature set and flexibility make it a strong contender in the AI customer support market.