Chat Thing and Helpkit are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a comprehensive range of pricing plans, starting from a free tier with 80,000 message tokens per month to an enterprise plan costing $299 per month with 120,000,000 message tokens. The cost per 1,000 tickets or chats is $13. Chat Thing provides analytics and insights, as well as email lead capture capabilities, but lacks human handover and an AI email assistant.
Helpkit, on the other hand, has a higher cost per 1,000 tickets or chats at $49 and does not specify its usage tiers. Its pricing plans range from a Starter plan at $19 per month to a Professional plan at $79 per month, with an additional HelpKit AI Chatbot plan at $49 per month. Similar to Chat Thing, Helpkit offers analytics and insights and email lead capture but also lacks human handover and an AI email assistant. Both platforms aim to enhance customer support efficiency, with varying pricing structures and capabilities to cater to different business needs.
| Feature | Chat Thing | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $49 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chat Thing, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and capabilities, catering to different business needs and budgets. Below is a comparative summary of these three products, highlighting their key features, pricing, and capabilities.
All three platforms—Chat Thing, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chat Thing nor Helpkit offer.
Chat Thing offers a tiered pricing model starting with a free plan and escalating up to $299 per month for the Enterprise plan. Helpkit's pricing ranges from $19 to $79 per month, with an additional $49 per month for its AI Chatbot. My AskAI offers plans starting at $60 per month, with a 30-day free trial on all plans, and custom pricing for the Enterprise tier.
When it comes to the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Helpkit at $49, and My AskAI at $99.
Chat Thing provides detailed usage tiers based on message tokens, with the highest tier offering up to 120 million tokens per month. In contrast, My AskAI offers conversation-based tiers, with unlimited conversations available in its Enterprise plan. Helpkit does not provide specific usage tiers.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature is not available in Chat Thing or Helpkit.
All three platforms offer conversation analytics and insights, helping businesses to monitor and optimize their customer interactions.
My AskAI is the only platform that includes an AI email assistant, adding another layer of support automation not found in Chat Thing or Helpkit.
All three platforms—Chat Thing, Helpkit, and My AskAI—offer email lead capture capabilities, enabling businesses to gather customer information efficiently.
Chat Thing imposes limits on storage tokens, varying by plan, while My AskAI provides unlimited webpages and documents across all plans. Helpkit does not specify content limits.
Chat Thing offers a varying number of chatbots based on the pricing tier, from one chatbot in the free plan to unlimited chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit is the only platform that offers a hosted help center, while Chat Thing and My AskAI do not provide this feature.
None of the three platforms—Chat Thing, Helpkit, or My AskAI—offer a chatbot flow builder.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chat Thing supports YouTube, websites, RSS feeds, Google Drive, and Notion. Helpkit only supports Notion.
My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Helpkit only supports websites.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers varying levels of support based on the plan, including web, email, video, Slack, and a success manager for Enterprise users. Chat Thing provides different support levels depending on the pricing tier, including community support, email support, chat support, and 24/7 phone support for higher tiers. Helpkit does not specify its support options.
Chat Thing uses GPT-4 and GPT-4o models. Helpkit employs GPT-4. My AskAI offers GPT-4o for its Essentials and Pro plans and provides additional options like Claude and Gemini for its Enterprise plan.
Both Chat Thing and My AskAI offer API access
