AI customer support features comparison: Chat Thing vs HappyChat AI

Introduction

In the competitive landscape of AI customer support tools, Chat Thing, HappyChat AI, and My AskAI all aim to deflect support tickets and streamline customer interactions. Each platform offers a suite of features designed to enhance customer service efficiency, but they differ in pricing, capabilities, and specific functionalities.

AI Customer Support Features

All three platforms—Chat Thing, HappyChat AI, and My AskAI—offer AI-driven customer support features. This core functionality ensures that they can handle common customer queries, allowing human support agents to focus on more complex issues.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, unlike Chat Thing, which does not provide this functionality. HappyChat AI's offering in this area is currently to be confirmed (TBC), making My AskAI a more certain choice for teams looking to augment their support agents with AI capabilities.

Pricing Plans

Chat Thing offers a range of pricing plans from a free tier to an enterprise plan at $299 per month. HappyChat AI similarly starts with a free tier and goes up to $399 per month for its enterprise plan. My AskAI's pricing begins at $60 for the Essentials plan, with a Pro plan at $99 and enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free evaluation period.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. Chat Thing charges $13, while HappyChat AI charges $24. My AskAI has a higher rate at $99, which may reflect additional capabilities or integrations offered.

Usage Tiers

Chat Thing and HappyChat AI provide usage tiers based on message tokens and the number of messages, respectively. Chat Thing's highest tier allows up to 120,000,000 message tokens per month, while HappyChat AI's enterprise plan supports up to 50,000 messages per month. My AskAI offers a simpler structure with conversation limits, starting at 200 conversations per month for the Essentials plan, scaling to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, ensuring seamless transition from AI to human agents when necessary. This feature is not available in either Chat Thing or HappyChat AI, positioning My AskAI as a more comprehensive solution for complex customer interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.

AI Email Assistant

My AskAI includes an AI email assistant, a feature absent in both Chat Thing and HappyChat AI. This capability allows My AskAI to assist with email management, further enhancing its support offering.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information through their AI interactions.

Content Limits

Chat Thing and HappyChat AI impose various content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.

Number of Chatbots/Agents

Chat Thing and HappyChat AI offer multiple chatbots depending on the plan, with Chat Thing allowing unlimited chatbots in its enterprise plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interactions.

Integrations (Content/Knowledge) and (End Users)

My AskAI offers extensive integrations, including support for various content and knowledge sources such as Google Drive, Notion, Confluence, and more. It also integrates with end-user platforms like Zendesk, Intercom, Slack, and Teams. Chat Thing and HappyChat AI provide a narrower range of integrations, with Chat Thing supporting platforms like YouTube and RSS feeds, and HappyChat AI integrating with website builders and messaging apps.

Compliance and Support

All three platforms are GDPR compliant, but only HappyChat AI is SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager in its Enterprise plan, while Chat Thing and HappyChat AI provide various levels of support depending on the pricing tier.

AI Models and API Access

Chat Thing and HappyChat AI use GPT-3 and GPT-4 models, with My AskAI also incorporating Claude and Gemini models in its enterprise plan. All three platforms offer API access, facilitating custom integrations and advanced functionalities.

Conclusion

In summary, My AskAI distinguishes itself with features like AI support for agents, human handover, an AI email assistant, and extensive integrations. While it has a higher cost per 1,000 tickets/chats, its comprehensive capabilities and flexible usage tiers make it a compelling choice for businesses seeking a robust AI customer support solution.