AI customer support features comparison: Chat Thing vs Dante

Overview of AI Customer Support Tools

Chat Thing, Dante, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets. These tools aim to streamline customer interactions and provide efficient support solutions through automated chatbots and AI features.

AI Customer Support Features

All three platforms, Chat Thing, Dante, and My AskAI, offer extensive AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall efficiency of customer service teams.

Pricing Plans

Chat Thing offers a range of pricing plans from a free tier to an enterprise option costing $299 per month. Dante also provides a free plan, with paid plans ranging from $9 to $399 per month, plus additional charges for unlimited AI messages, removing branding, chat records, extra chatbots, message credits, and custom domains. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers an Enterprise plan with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Chat Thing charges $13, Dante charges $25, and My AskAI charges $99. While My AskAI's rate is higher, it includes more comprehensive features and capabilities, which may justify the cost depending on the use case.

Usage Tiers

Chat Thing and Dante offer usage tiers based on message tokens and message credits, respectively. Chat Thing's highest tier supports up to 120,000,000 message tokens per month, while Dante's Business plan includes 40,000 message credits. My AskAI offers a simpler structure with Essentials supporting 200 conversations per month, Pro supporting 1,000 conversations, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Dante and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to track and optimize their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding another layer of support and automation that Chat Thing and Dante lack.

Email Lead Capture

All three platforms offer email lead capture capabilities, helping businesses collect and manage customer leads effectively.

Content Limits

Chat Thing and Dante have specific content limits based on storage tokens and characters per chatbot, respectively. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility and ease of use.

Number of Chatbots/Agents

Chat Thing and Dante offer multiple chatbots at various pricing tiers, with Chat Thing's enterprise plan supporting unlimited chatbots. My AskAI, on the other hand, provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct customer support through AI chatbots.

Integrations

Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive, while Dante supports a broader range including websites, Zotero Library, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations with websites, multiple file types, and numerous third-party platforms such as Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive integration ecosystem.

End User Integrations

For end-user integrations, Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Dante integrates with platforms like Wordpress, Google Drive, Discord, Facebook Messenger, LinkedIn, Squarespace, Outlook, Wix, Zendesk, WhatsApp, Slack, Microsoft Teams, and Zapier. My AskAI offers integrations with websites and various communication and CRM tools, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support based on the pricing plan, from community support to 24/7 phone and chat support with a dedicated account manager. Dante provides support through a Discord community and API setup support for higher-tier plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Chat Thing uses GPT-4 and GPT-4o models, Dante utilizes GPT-3.5 Turbo, GPT-4o mini, and GPT-4o, while My AskAI employs GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for the Enterprise plan. All three platforms provide API access.

Conclusion

My AskAI distinguishes itself with AI features for support agents, a comprehensive AI email assistant, and extensive integrations. Despite higher costs in some areas, these additional capabilities and integrations may offer significant value for businesses seeking advanced AI customer support solutions.