AI customer support features comparison: Chat Thing vs CustomGPT

AI Customer Support Tools: Chat Thing vs. CustomGPT vs. My AskAI

Chat Thing, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses to customer inquiries. Each product offers unique features, pricing plans, and capabilities.

AI Customer Support Features

All three platforms—Chat Thing, CustomGPT, and My AskAI—offer AI customer support features, helping businesses automate responses to common customer queries. However, My AskAI extends its capabilities to support agents, offering AI features specifically designed for them, which is not available in Chat Thing or CustomGPT.

Pricing Plans

Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. CustomGPT's pricing begins at $99 per month for the Standard plan, scaling up to $499 per month for the Premium plan, with custom pricing for enterprise needs. My AskAI provides a 30-day free trial on all plans without requiring a credit card. Its pricing starts at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for enterprise solutions.

AI Cost Per 1,000 Tickets/Chats

When comparing AI costs per 1,000 tickets or chats, Chat Thing is the most economical at $13. CustomGPT is significantly higher at $250, while My AskAI charges $99.

Usage Tiers

Chat Thing offers various message token limits ranging from 80,000 to 120,000,000 per month depending on the plan. CustomGPT provides 1,000 to 5,000 GPT-4 queries per month, with custom limits for enterprise plans. My AskAI, on the other hand, offers 200 to unlimited conversations per month, with a charge of $0.10 per conversation beyond the specified limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Chat Thing and CustomGPT.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chat Thing or CustomGPT.

Email Lead Capture

All three platforms—Chat Thing, CustomGPT, and My AskAI—include email lead capture capabilities, enabling businesses to gather leads through automated interactions.

Content Limits

Chat Thing and CustomGPT have specific storage limits for content, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chat Thing offers varying numbers of chatbots based on the plan, ranging from 1 to unlimited. CustomGPT provides 10 to 100 custom chatbots, with custom options for enterprise plans. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for enterprise plans.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms—Chat Thing, CustomGPT, or My AskAI—offer a hosted help center or chatbot flow builder.

Integrations (Content/Knowledge)

Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. CustomGPT supports a wide range of integrations including websites, helpdesks, knowledge bases, and various file formats. My AskAI offers extensive integrations with websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. CustomGPT offers private and public share links, embed widgets, live chat widgets, and integrations with Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support based on the plan, from community support to 24/7 phone and chat support for enterprise plans. CustomGPT provides helpdesk support and self-service options, with tailored onboarding and dedicated account managers for enterprise plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for enterprise plans.

AI Models Available

Chat Thing and CustomGPT primarily use GPT-4 models. My AskAI offers GPT-4o for Essentials and Pro plans, with the option for Claude and Gemini models for enterprise plans.

API Access

All three platforms—Chat Thing, CustomGPT, and My AskAI—offer API access, enabling businesses to integrate their AI customer support solutions with other systems and applications.

In summary, while all three platforms provide robust AI customer support features, My AskAI distinguishes itself with additional support agent features, human handover capabilities, an AI email assistant, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.