Chat Thing and Customerly are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chat Thing offers a tiered pricing structure with a cost of $13 per 1,000 tickets or chats and multiple usage tiers ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. It includes features such as analytics and insights, and email lead capture but lacks a human handover and AI email assistant. The pricing plans for Chat Thing range from free to $299 per month.
Customerly, on the other hand, charges $300 per 1,000 tickets or chats and provides usage-based billing across its tiers. It includes an essential plan at $9 per month and scales up to an enterprise plan at $299 per month. Customerly offers a more comprehensive set of features, including human handover, analytics and insights, AI email assistant, and email lead capture. This makes Customerly a more feature-rich option, albeit at a higher cost per 1,000 tickets or chats compared to Chat Thing.
| Feature | Chat Thing | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $300 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools, Chat Thing, Customerly, and My AskAI offer various features aimed at deflecting support tickets and enhancing customer service experiences. This comparison highlights the key features, pricing, and capabilities of each platform to provide a comprehensive understanding of their market positions.
All three platforms—Chat Thing, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, giving it an edge in enhancing internal support operations.
Chat Thing offers a range of pricing plans, starting with a free tier and scaling up to an enterprise plan at $299 per month. Customerly's pricing begins at $9 per month and also tops out at $299 per month for enterprise users. My AskAI's pricing is slightly different, starting at $60 per month for the Essentials plan and going up to $99 per month for the Pro plan, with enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chat Thing is the most affordable at $13, followed by My AskAI at $99, and Customerly at $300. This makes Chat Thing the most cost-effective option for high volumes of interactions, while My AskAI offers a middle ground.
Chat Thing provides generous message token limits across its plans, with the free tier offering 80,000 tokens per month. Customerly operates on a usage-based billing system for its paid plans, without specifying exact limits. My AskAI offers 200 conversations per month in its Essentials plan, scaling up to unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human support agents. Chat Thing does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, aiding in performance tracking and improvement of customer support strategies.
Customerly and My AskAI include AI email assistants, enhancing their utility by automating email responses. Chat Thing does not offer this feature.
Email lead capture is available on all three platforms, facilitating lead generation and customer engagement.
Chat Thing offers varying storage token limits, with the free plan allowing 600,000 tokens per month. Customerly's plans are based on interaction counts, ranging from 1,000 to 50,000 interactions. My AskAI provides unlimited content limits across all plans, ensuring scalability without additional costs.
Chat Thing offers multiple chatbots depending on the plan, starting with one chatbot on the free plan and scaling to unlimited chatbots on the enterprise plan. Customerly does not specify the number of chatbots supported. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
Customerly is the only platform that offers a hosted help centre, which can be beneficial for centralized customer support resources. Chat Thing and My AskAI do not provide this feature.
Customerly includes a chatbot flow builder, allowing for customized conversation flows. This feature is not available in Chat Thing or My AskAI.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Customerly offers help center integration. My AskAI supports a wide range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing extensive flexibility in content and knowledge management.
Chat Thing integrates with various end-user platforms such as websites, mobile apps, social media, Slack, email systems, SMS, and voice assistants. Customerly integrates with platforms like WordPress, Zapier, and Google Analytics. My AskAI offers a comprehensive list of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and multiple chat platforms, ensuring broad compatibility with existing systems.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. Chat Thing offers varying levels of support based on the plan, ranging from community support to 24/7 phone and chat support. Customerly does not provide detailed support information. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan.
Chat Thing and Customerly both use GPT-4 and GPT-4o models. My AskAI also uses GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan. API access is available on all three platforms, facilitating custom integrations and advanced functionalities.
In summary, My AskAI offers a comprehensive suite of features with competitive pricing, extensive integrations, and robust support options, positioning it as a strong contender in the AI customer support market.
