AI customer support features comparison: Chat Thing vs CoSupport AI
Chat Thing and CoSupport AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a structured pricing model with clear usage tiers and costs, starting from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. The price per 1,000 tickets or chats is set at $13, making it transparent for budgeting. Chat Thing includes features such as analytics and insights, as well as email lead capture, but lacks human handover and an AI email assistant.
In contrast, CoSupport AI does not provide detailed information on pricing, usage tiers, or specific features. The price per 1,000 tickets or chats is listed as "Price on Application" (POA), indicating that potential customers need to contact the company directly for a quote. Additionally, there is no information on whether CoSupport AI supports human handover, analytics, AI email assistance, or email lead capture. This lack of detailed information makes it challenging to directly compare CoSupport AI's offerings and costs to those of Chat Thing.
Full breakdown: All available features and pricing
| Feature | Chat Thing | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo |
Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chat Thing pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o |
Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview of AI Customer Support Tools
Chat Thing, CoSupport AI, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each offers a range of features aimed at enhancing customer service capabilities, but they differ significantly in terms of pricing, functionalities, and integrations.
AI Customer Support Features
All three platforms—Chat Thing, CoSupport AI, and My AskAI—provide AI customer support features. However, when it comes to offering AI features specifically designed for support agents, both CoSupport AI and My AskAI include these capabilities, while Chat Thing does not.
Pricing Plans
Chat Thing offers multiple pricing tiers ranging from a free plan to an enterprise plan costing $299 per month. CoSupport AI's pricing details are not provided, making it difficult to compare directly. My AskAI offers three main pricing plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan that requires contacting for a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
For AI processing, Chat Thing charges $13 per 1,000 tickets or chats, while My AskAI charges $99. CoSupport AI’s pricing for this metric is not available, making it challenging to evaluate cost-efficiency.
Usage Tiers
Chat Thing offers various usage tiers based on message tokens, with the free plan allowing up to 80,000 tokens per month and the enterprise plan allowing up to 120,000,000 tokens per month. My AskAI, on the other hand, offers usage tiers based on the number of conversations: Essentials allows 200 conversations per month, Pro allows 1,000, and the Enterprise plan offers unlimited conversations. Additional conversations are billed at $0.10 each.
Human Handover
Human handover is a crucial feature for seamless customer support. My AskAI supports human handover, whereas Chat Thing does not. CoSupport AI’s stance on this feature is not specified.
Conversation Analytics/Insights
Both Chat Thing and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions better. CoSupport AI’s capabilities in this area are not detailed.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not provided by Chat Thing. CoSupport AI’s offering in this area is unspecified.
Email Lead Capture
Both Chat Thing and My AskAI support email lead capture, enabling businesses to gather potential customer information efficiently. CoSupport AI’s capabilities in this regard are not mentioned.
Content Limits
Chat Thing imposes content limits based on storage tokens, with different limits for each pricing tier. In contrast, My AskAI offers unlimited webpages and documents across all its plans, automatically updating content limits as needed. CoSupport AI’s content limits are not provided.
Number of Chatbots/Agents
Chat Thing offers a variable number of chatbots based on the pricing tier, ranging from one chatbot in the free plan to unlimited chatbots in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide details on this feature.
Hosted Help Centre and Chatbot Flow Builder
Neither Chat Thing nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI’s offerings in these areas are not specified.
Integrations (Content/Knowledge)
Chat Thing integrates with platforms like YouTube, Google Drive, and Notion. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI’s integration capabilities are not detailed.
Integrations (End Users)
Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. CoSupport AI’s end-user integrations are not provided.
Compliance and Support
Both Chat Thing and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. Support options vary, with Chat Thing offering different levels of support based on the pricing tier, including 24/7 support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.
AI Models and API Access
Chat Thing uses GPT-4 and GPT-4o models, while My AskAI employs GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan. Both platforms offer API access. CoSupport AI’s AI models and API access details are not provided.
Conclusion
In summary, My AskAI distinguishes itself with features like AI email assistants, extensive integrations, and a clear pricing structure with a 30-day free trial. Chat Thing offers a wide range of pricing tiers and usage limits but lacks some advanced features like human handover and AI email assistants. CoSupport AI’s specifics are less clear due to the lack of detailed information.
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