Chat Thing and Cody AI are AI customer support tools designed to deflect support tickets by automating responses and interactions. Chat Thing offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats compared to Cody AI's $29. Chat Thing's pricing plans range from a free tier to an enterprise option at $299 per month, with varying message token allowances from 80,000 to 120,000,000 per month. It includes features such as analytics/insights and email lead capture, but lacks human handover and an AI email assistant.
Cody AI, on the other hand, has a simpler pricing structure with plans ranging from $29 to $249 per month, offering 2,500 to 25,000 credits. Unlike Chat Thing, Cody AI does not provide analytics/insights, email lead capture, or an AI email assistant. Both platforms do not support human handover, which might be a consideration for businesses looking for seamless transition capabilities between AI and human agents. Overall, Chat Thing appears to offer more comprehensive features at a lower price point, while Cody AI provides a more straightforward credit-based usage model.
| Feature | Chat Thing | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $29 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chat Thing pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chat Thing, Cody AI, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing overall support team productivity.
Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Cody AI's plans begin at $29 per month and go up to $249 per month. My AskAI's pricing starts at $60 per month for the Essentials plan, with a Pro plan at $99 per month, and custom pricing for enterprise solutions. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.
When it comes to the cost per 1,000 tickets or chats, Chat Thing charges $13, Cody AI charges $29, and My AskAI charges $99. While My AskAI has a higher rate, this could be offset by its additional features and capabilities tailored for support agents.
Chat Thing provides a broad range of message tokens across its plans, starting from 80,000 tokens per month in the free tier to 120,000,000 tokens per month in the enterprise tier. Cody AI offers credits ranging from 2,500 to 25,000 across its plans. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents. This feature is crucial for handling complex queries that require human intervention.
Both Chat Thing and My AskAI provide conversation analytics and insights, helping businesses to monitor and improve their customer support performance. Cody AI does not offer this feature.
My AskAI includes an AI email assistant, a feature not available in Chat Thing or Cody AI. This assistant can help in automating email responses, thus increasing efficiency.
Chat Thing and My AskAI both offer email lead capture capabilities, whereas Cody AI does not. This feature can be useful for businesses looking to generate leads through their customer support interactions.
Chat Thing and Cody AI have specific content limits based on their pricing tiers. Chat Thing's limits range from 600,000 to 120,000,000 storage tokens per month, while Cody AI's limits are based on the number of documents and website pages. My AskAI offers unlimited webpages and documents across all plans, which can be beneficial for businesses with extensive content needs.
Chat Thing provides varying numbers of chatbots based on the plan, from 1 chatbot in the free tier to unlimited in the enterprise tier. Cody AI offers 3 to 50 bots depending on the plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Chat Thing integrates with platforms like YouTube, Google Drive, and Notion. Cody AI supports file and website integrations. My AskAI offers a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and various CRM and customer service platforms like Zendesk and Intercom. This extensive integration capability makes My AskAI a versatile choice for businesses with diverse tech stacks.
Both Chat Thing and My AskAI are GDPR compliant, but none of the platforms are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support depending on the plan, while Cody AI provides the same level of support across all plans. My AskAI offer
