Chat Thing and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chat Thing offers a competitive pricing model with $13 per 1,000 tickets or chats, and a variety of usage tiers ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. The pricing plans start at $0 per month for the free tier and go up to $299 per month for the enterprise tier. Chat Thing provides analytics and insights, and email lead capture capabilities, but does not support human handover or an AI email assistant.
Chatwith, on the other hand, charges $24 per 1,000 tickets or chats and offers usage tiers that start with a free plan providing 50 messages per month, going up to the business plan with 3,000 messages per month. The pricing plans begin at $0 per month for the free tier and go up to $59 per month for the business tier. Similar to Chat Thing, Chatwith includes analytics and insights, and email lead capture features, but lacks human handover and an AI email assistant.
In summary, Chat Thing offers a more extensive range of usage tiers and a lower cost per 1,000 tickets compared to Chatwith, which may appeal to businesses with higher volume requirements. Both platforms provide essential analytics and email lead capture features, positioning them as valuable tools for enhancing customer support efficiency.
| Feature | Chat Thing | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $24 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Each platform offers unique features, pricing, and capabilities that cater to different business needs.
All three platforms—Chat Thing, Chatwith, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency.
While Chat Thing and Chatwith do not offer AI features specifically designed for support agents, My AskAI includes these capabilities. This can be a significant advantage for businesses looking to enhance their support team's productivity with AI-driven tools.
Chat Thing offers a range of pricing plans from Free ($0/mo) to Enterprise ($299/mo). Chatwith's plans start from Free ($0/mo) and go up to Business (starting at $59/mo). My AskAI's pricing begins at $60 for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chat Thing charges $13, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, the platform offers additional features that may justify the cost.
Chat Thing provides a granular range of message tokens from 80,000 to 120,000,000 per month, depending on the plan. Chatwith offers message limits from 50 to 3,000 messages per month. My AskAI, on the other hand, uses conversation limits, offering from 200 to unlimited conversations per month, with a charge of $0.10 per conversation beyond the limits.
Only My AskAI supports human handover, allowing a seamless transition from AI to human agents when necessary. This feature is not available in Chat Thing or Chatwith.
All three platforms—Chat Thing, Chatwith, and My AskAI—offer conversation analytics and insights, enabling businesses to analyze and improve their customer interactions.
My AskAI includes an AI email assistant, a feature absent in both Chat Thing and Chatwith. This can be particularly useful for businesses looking to automate email responses and streamline communication.
All three platforms support email lead capture, helping businesses gather and manage leads effectively through automated interactions.
Chat Thing and Chatwith have specific content limits based on storage tokens and character counts, respectively. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility for content management.
Chat Thing allows a varying number of chatbots based on the plan, from 1 to unlimited. Chatwith offers up to 2 chatbots in its Business plan. My AskAI provides 1 chatbot with 2 modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven customer support features.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Chatwith supports websites, various file types, and several services and APIs. My AskAI offers a broader rang
