Chat Thing and Chatling are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a more granular pricing structure with five usage tiers ranging from Free to Enterprise, accommodating different levels of message tokens from 80,000 to 120,000,000 per month. Its pricing for 1,000 tickets/chats is $13, and its plans range from $0 to $299 per month. Chat Thing includes features such as analytics/insights and email lead capture, although it lacks human handover and an AI email assistant.
On the other hand, Chatling provides a simpler tier system with three levels: Free, Pro, and Ultimate, supporting up to 20,000 chats per month. It charges $16 per 1,000 tickets/chats and offers plans priced between $0 and $99 per month. Similar to Chat Thing, Chatling includes analytics/insights and email lead capture but does not support human handover or an AI email assistant. Both tools are positioned to meet varying business needs, with Chat Thing offering more extensive usage tiers and Chatling providing a more straightforward pricing model.
| Feature | Chat Thing | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $16 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Chatling, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets by providing automated responses and assistance. Each tool offers unique features, pricing plans, and capabilities that cater to different business needs.
While all three platforms offer AI customer support features, My AskAI stands out by also providing AI features specifically designed for support agents. This added functionality can enhance the efficiency of human agents, making My AskAI a more comprehensive solution for businesses looking to integrate AI into their support operations.
Chat Thing offers a range of pricing plans starting from a free tier to an enterprise level at $299 per month. Chatling provides a simpler structure with three tiers, including a free plan and a top-tier plan at $99 per month. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to an Enterprise plan, which is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing potential users with an opportunity to explore its features risk-free.
The cost per 1,000 tickets or chats varies significantly among the platforms. Chat Thing charges $13, Chatling charges $16, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for businesses needing a robust solution.
Chat Thing offers a generous range of message tokens, with the free tier providing 80,000 tokens per month and the enterprise tier offering up to 120,000,000 tokens. Chatling's usage is measured in chats, ranging from 100 chats per month on the free plan to 20,000 on the Ultimate plan. My AskAI uses a conversation-based model, starting at 200 conversations per month on the Essentials plan and offering unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
Human handover is a critical feature for seamless customer support. My AskAI is the only platform among the three that offers this functionality, allowing for a smooth transition from AI to human agents when necessary. This feature can significantly enhance customer satisfaction by ensuring complex queries are handled appropriately.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance. This feature helps in identifying common issues and optimizing responses.
My AskAI is the only platform that includes an AI email assistant, which can be a valuable tool for managing email inquiries and automating responses. This feature can help businesses handle email support more efficiently.
All three platforms support email lead capture, allowing businesses to gather customer information and follow up on potential leads. This feature is essential for converting interactions into sales opportunities.
Chat Thing and Chatling have specific content limits based on their pricing tiers. Chat Thing measures storage in tokens, while Chatling uses characters. In contrast, My AskAI offers unlimited webpages and documents across all plans, updated automatically. This can be particularly advantageous for businesses with extensive content requirements.
The number of chatbots or agents varies across the platforms. Chat Thing allows for up to unlimited chatbots on its enterprise plan, while Chatling offers up to 53 chatbots on its Ultimate plan. My AskAI provides one chatbot with two modes (public and private) on its Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.
When it comes to integrations, My AskAI supports a wide range of content and knowledge sources, including websites, various file type
