AI customer support features comparison: Chat Thing vs Chatling

Overview of AI Customer Support Tools

Chat Thing, Chatling, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets by providing automated responses and assistance. Each tool offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Features for Support Agents

While all three platforms offer AI customer support features, My AskAI stands out by also providing AI features specifically designed for support agents. This added functionality can enhance the efficiency of human agents, making My AskAI a more comprehensive solution for businesses looking to integrate AI into their support operations.

Pricing Plans

Chat Thing offers a range of pricing plans starting from a free tier to an enterprise level at $299 per month. Chatling provides a simpler structure with three tiers, including a free plan and a top-tier plan at $99 per month. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to an Enterprise plan, which is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing potential users with an opportunity to explore its features risk-free.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. Chat Thing charges $13, Chatling charges $16, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for businesses needing a robust solution.

Usage Tiers

Chat Thing offers a generous range of message tokens, with the free tier providing 80,000 tokens per month and the enterprise tier offering up to 120,000,000 tokens. Chatling's usage is measured in chats, ranging from 100 chats per month on the free plan to 20,000 on the Ultimate plan. My AskAI uses a conversation-based model, starting at 200 conversations per month on the Essentials plan and offering unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

Human handover is a critical feature for seamless customer support. My AskAI is the only platform among the three that offers this functionality, allowing for a smooth transition from AI to human agents when necessary. This feature can significantly enhance customer satisfaction by ensuring complex queries are handled appropriately.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance. This feature helps in identifying common issues and optimizing responses.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, which can be a valuable tool for managing email inquiries and automating responses. This feature can help businesses handle email support more efficiently.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather customer information and follow up on potential leads. This feature is essential for converting interactions into sales opportunities.

Content Limits

Chat Thing and Chatling have specific content limits based on their pricing tiers. Chat Thing measures storage in tokens, while Chatling uses characters. In contrast, My AskAI offers unlimited webpages and documents across all plans, updated automatically. This can be particularly advantageous for businesses with extensive content requirements.

Number of Chatbots/Agents

The number of chatbots or agents varies across the platforms. Chat Thing allows for up to unlimited chatbots on its enterprise plan, while Chatling offers up to 53 chatbots on its Ultimate plan. My AskAI provides one chatbot with two modes (public and private) on its Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.

Integrations

When it comes to integrations, My AskAI supports a wide range of content and knowledge sources, including websites, various file types, and multiple cloud storage services. It also integrates with numerous end-user platforms such as Zendesk, Intercom, Slack, and many more. Chat Thing and Chatling offer fewer integrations, focusing mainly on websites and basic content sources.

Compliance and Support

Both Chat Thing and My AskAI are GDPR compliant, ensuring data protection and privacy. However, none of the platforms are SOC-2 compliant. In terms of support, My AskAI offers tiered support options, including web, email, video, and Slack support, along with a dedicated success manager for Enterprise users. Chatling provides 24/7 email support across all plans, while Chat Thing offers a range of support options depending on the pricing tier.

AI Models Available

Chat Thing uses GPT-4 and GPT-4o models, while Chatling offers a variety of models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI primarily uses the GPT-4o model for its Essentials and Pro plans, with additional options like Claude and Gemini available for Enterprise users.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionality as needed.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities for support agents, human handover capabilities, an AI email assistant, and extensive integrations. These features, along with its comprehensive support options and flexible content limits, position My AskAI as a versatile and powerful tool for businesses seeking to enhance their customer support operations.