Chat Thing and Chatbase are AI customer support tools designed to deflect support tickets, offering a range of features and pricing plans suited to different business needs. Chat Thing provides a more cost-effective solution with a price of $13 per 1,000 tickets/chats, compared to Chatbase's $25 per 1,000 tickets/chats. Chat Thing's usage tiers range from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. In contrast, Chatbase's free plan allows for 20 messages per month, scaling up to an unlimited plan with 40,000 messages per month. Both platforms offer analytics and insights, as well as email lead capture capabilities, but neither includes human handover or AI email assistant features.
In terms of pricing plans, Chat Thing offers a range from a free plan to an enterprise plan at $299 per month, with intermediate plans priced at $14, $49, and $99 per month. Chatbase's plans start with a free tier and go up to $399 per month for the unlimited plan, with additional costs for extra message credits, chatbots, custom domains, and removing the "Powered By Chatbase" branding. This positions Chat Thing as a more affordable option, particularly for businesses with higher message volumes, while Chatbase offers more granular control over additional features and customization options.
| Feature | Chat Thing | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $25 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Chat Thing, Chatbase, and My AskAI—offer AI customer support features. This fundamental capability allows businesses to automate responses and manage customer interactions efficiently.
Chatbase and My AskAI provide AI features specifically for support agents, facilitating more complex tasks and enhancing overall support quality. Chat Thing, however, does not offer these features, focusing solely on customer-facing AI support.
Chat Thing offers a tiered pricing structure starting from a free plan up to an Enterprise plan at $299 per month. Chatbase also has a free plan, with its most comprehensive Unlimited plan costing $399 per month. My AskAI offers a simpler pricing model with plans starting at $60 per month and a 30-day free trial for all plans, which does not require a credit card.
Chat Thing charges $13 per 1,000 tickets/chats, making it the most cost-effective option in this regard. Chatbase charges $25, while My AskAI is the most expensive at $99 per 1,000 tickets/chats.
Chat Thing provides generous message token limits, with the Enterprise plan allowing up to 120,000,000 tokens per month. Chatbase's highest tier offers 40,000 messages per month. My AskAI, on the other hand, offers 1,000 conversations per month in its Pro plan, with additional conversations costing $0.10 each.
Only My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. Chat Thing and Chatbase do not offer this capability.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available with Chat Thing or Chatbase. This can be particularly useful for managing email inquiries alongside chat-based interactions.
Each platform includes email lead capture capabilities, making it easier for businesses to gather and manage potential customer information.
Chat Thing and Chatbase have specific content limits based on their pricing tiers. My AskAI provides unlimited webpage and document support across all plans, with automatic updates, offering more flexibility for content management.
Chat Thing and Chatbase offer multiple chatbots/agents depending on the plan. My AskAI provides one chatbot with two modes (public and private) for its Essentials and Pro plans, and unlimited chatbots for its Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI support interactions.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chat Thing and Chatbase also offer integrations but with fewer options.
My AskAI provi
