Chat Thing and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Both platforms offer similar pricing at $13 per 1,000 tickets or chats. Chat Thing provides a variety of usage tiers, ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Their price plans range from $0 to $299 per month, depending on the tier. Chat Thing includes features such as analytics and insights and email lead capture but does not offer human handover or an AI email assistant.
Chaindesk, on the other hand, offers usage tiers from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month. Their price plans range from $0 to $499 per month. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Chaindesk potentially more versatile for businesses needing more comprehensive support features, including human intervention and automated email management.
| Feature | Chat Thing | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $13 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features and pricing plans, tailored to different business needs.
All three platforms—Chat Thing, Chaindesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which the other two do not offer.
Chat Thing offers a range of pricing plans from Free ($0/month) to Enterprise ($299/month), with intermediate plans such as Basic ($14/month), Standard ($49/month), and Pro ($99/month). Chaindesk's plans range from Free ($0/month) to Enterprise ($499/month), with Growth ($25/month) and Pro ($99/month) as intermediate options. My AskAI has plans starting at Essentials ($60), Pro ($99), and Enterprise (Price on Application), with a 30-day free trial available for all plans without requiring a credit card.
The cost of handling 1,000 tickets or chats is significantly lower for Chat Thing and Chaindesk, both priced at $13, compared to My AskAI, which charges $99. However, My AskAI compensates with additional features and capabilities.
Chat Thing offers a wide range of message tokens, from 80,000 per month in the Free plan to 120,000,000 in the Enterprise plan. Chaindesk provides message credits, starting at 100 per month in the Free plan and going up to 100,000 in the Enterprise plan. My AskAI uses a conversation-based model, offering 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chat Thing does not offer this feature.
All three platforms—Chat Thing, Chaindesk, and My AskAI—provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Chaindesk and My AskAI both offer AI email assistant features, whereas Chat Thing does not.
All three platforms support email lead capture, enabling businesses to gather and manage customer leads effectively.
Chat Thing and Chaindesk have specific content storage limits based on their pricing tiers. Chat Thing ranges from 600,000 storage tokens in the Free plan to 120,000,000 in the Enterprise plan. Chaindesk ranges from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chat Thing allows a varying number of chatbots based on the plan, from 1 in the Free plan to unlimited in the Enterprise plan. Chaindesk offers 1 agent in the Free plan and up to 100 agents in the Enterprise plan. My AskAI provides 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Chat Thing, Chaindesk, and My AskAI support a variety of content and knowledge integrations. My AskAI has the most extensive list, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chat Thing and Chaindesk support fewer integrations, focusing primarily on common platforms like websites, Google Drive, and Notion.
My AskAI offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Chat Thing and Chaindesk support fewer end-user platforms, with Chat Thing integrating with website, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants, and Chaindesk integrating with website, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger.
All three platforms are GDPR compliant but none are SOC-2 compliant. Chat Thing offers varying levels of support based on the plan, from community support in the Free plan to 24/7 support in the Enterprise plan. Chaindesk provides community and email support in the Free plan, with dedicated and premium support in higher plans. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Chat Thing and Chaindesk both use GPT-4 and GPT-4o models, while My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan. All three platforms provide API access.
In summary, while Chat Thing and Chaindesk offer competitive pricing and a range of features suitable for various business needs, My AskAI distinguishes itself with additional capabilities for support agents, extensive integrations, unlimited content limits, and a comprehensive support structure.
