Chat Thing and Botsonic are AI customer support tools designed to deflect support tickets through automated responses and other features. Chat Thing offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats, compared to Botsonic's $41 for the same volume. Chat Thing provides multiple usage tiers, ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. Its price plans start at $0 per month for the free tier and go up to $299 per month for the enterprise tier. Chat Thing includes analytics and insights as well as email lead capture, but it lacks human handover and an AI email assistant.
Botsonic, on the other hand, offers fewer messages per tier but includes an AI email assistant, a feature not available in Chat Thing. Botsonic's usage tiers range from a free plan with a one-time allotment of 100 messages to an enterprise plan with 25,000 messages per month. Its price plans start at $0 per month for the free tier and go up to $800 per month for the enterprise tier. Botsonic also provides analytics and insights and supports email lead capture, similar to Chat Thing. Both tools do not support human handover, which might be a consideration for businesses needing seamless transitions to human agents.
| Feature | Chat Thing | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $41 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Botsonic, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers distinct features, pricing plans, and capabilities tailored to different business needs.
All three platforms provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their productivity and efficiency.
Chat Thing offers a range of pricing plans from free to $299 per month, varying by features and usage limits. Botsonic's plans range from free to $800 per month, while My AskAI's plans start at $60 and go up to enterprise-level pricing based on a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Botsonic at $41. My AskAI charges $99, reflecting its more comprehensive feature set and advanced capabilities.
Chat Thing provides the highest message token limits across its tiers, with the enterprise plan offering up to 120,000,000 tokens per month. Botsonic's usage is capped at 25,000 messages per month for its enterprise plan. My AskAI offers unlimited conversations in its enterprise plan, with additional conversations available at $0.10 each beyond the set limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
Botsonic and My AskAI both offer AI email assistants, whereas Chat Thing does not. This feature helps automate email responses and manage email support more efficiently.
All three platforms support email lead capture, aiding businesses in collecting potential customer information through their AI chatbots.
Chat Thing and Botsonic have capped content limits based on their respective plans. In contrast, My AskAI offers unlimited webpages and document uploads across all its plans, with automatic updates.
Chat Thing and Botsonic limit the number of chatbots based on the plan. My AskAI provides one chatbot with two modes (public and private) in its lower-tier plans and offers unlimited chatbots in its enterprise plan.
None of the three platforms offer a hosted help centre feature.
Botsonic includes a chatbot flow builder, allowing businesses to create custom conversation flows. Chat Thing and My AskAI do not offer this feature.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more. Chat Thing and Botsonic have more limited integration options.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels through Intercom/Zendesk. Chat Thing and Botsonic also provide a variety of integrations but with fewer options compared to My AskAI.
All three platforms are GDPR compliant. Botsonic is the only one that is SOC-2 compliant. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise. Chat Thing and Botsonic provide varying levels of support depending on the plan, with Botsonic offering direct Slack access for enterprise customers.
Chat Thing and Botsonic primarily use GPT-4 and GPT-4o models. My AskAI offers more flexibility with access to GPT-4o, Claude, and Gemini models in its enterprise plan. All three platforms provide API access for integration with other systems.
Each platform has its strengths, with My AskAI standing out for its comprehensive feature set, extensive integrations, and support for both customer and agent-facing AI features. This makes it a versatile choice for businesses looking to enhance their customer support operations.
