AI customer support features comparison: Chat Thing vs Alphachat

Introduction to AI Customer Support Tools

Chat Thing, Alphachat, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support and Features for Support Agents

All three platforms, Chat Thing, Alphachat, and My AskAI, provide AI customer support features. However, only Alphachat and My AskAI extend their AI capabilities to support agents, offering additional tools to enhance the efficiency and effectiveness of human agents.

Pricing Plans

Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Alphachat’s pricing begins at €399 per month for the standard plan, with customized pricing for enterprise solutions. My AskAI has a more flexible pricing structure with plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a price on application (POA) for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by My AskAI at $99. Alphachat is significantly higher at $370 per 1,000 tickets/chats, making it the most expensive option in this regard.

Usage Tiers

Chat Thing provides varying usage tiers based on message tokens, ranging from 80,000 tokens per month in the free plan to 120,000,000 tokens per month in the enterprise plan. Alphachat offers 3,000 conversations per month in the standard plan and unlimited conversations in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chat Thing or Alphachat, enhancing its utility for managing email-based customer support.

Email Lead Capture

All platforms support email lead capture, facilitating the collection of customer information and potential leads through email interactions.

Content Limits

Chat Thing has defined content storage limits based on the pricing tier, while Alphachat offers unlimited content storage for both standard and enterprise plans. My AskAI provides unlimited webpages and document storage across all plans, with automatic updates, making it highly scalable.

Number of Chatbots/Agents

Chat Thing allows varying numbers of chatbots based on the plan, from 1 chatbot in the free plan to unlimited chatbots in the enterprise plan. Alphachat offers 1 chatbot in the standard plan and unlimited in the enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the platforms offer a hosted help center as part of their features.

Chatbot Flow Builder

Alphachat includes a chatbot flow builder, a tool not available in Chat Thing or My AskAI, allowing for more customized and complex interaction flows.

Integrations (Content/Knowledge)

Chat Thing integrates with platforms like YouTube, websites, RSS feeds, Google Drive, and Notion. Alphachat uses its Floweditor for content integration. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp. My AskAI offers extensive end-user integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support options vary, with Chat Thing offering different levels of support based on the pricing tier, Alphachat providing virtual assistant support, email, ticketing, and dedicated account management for enterprise plans, and My AskAI offering web and email support for Essentials, priority web, email, and video support for Pro, and Slack and Success manager support for Enterprise.

AI Models Available and API Access

Chat Thing and Alphachat utilize GPT-4 and OpenAI models respectively. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while Chat Thing, Alphachat, and My AskAI all offer robust AI customer support capabilities, My AskAI distinguishes itself with a flexible pricing structure, comprehensive integration options, unlimited content limits, and unique features like the AI email assistant. These aspects position My AskAI as a versatile and scalable solution in the AI customer support market.