Chat Thing and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chat Thing offers a range of pricing plans starting from a free tier to an enterprise level, with costs ranging from $0 to $299 per month. The service charges $13 per 1,000 tickets or chats and provides various usage tiers, from 80,000 message tokens per month in the free plan to 120,000,000 message tokens per month in the enterprise plan. Key features of Chat Thing include analytics and insights as well as email lead capture, although it lacks a human handover and AI email assistant functionality.
In contrast, Alphachat's pricing is significantly higher, with the standard plan costing €399 per month and the enterprise plan offering a customized pricing model. Alphachat charges $370 per 1,000 tickets or chats and provides two usage tiers: a standard tier with 3,000 messages per month and an enterprise tier with unlimited usage. Alphachat includes human handover and analytics/insights, along with email lead capture, but does not offer an AI email assistant. Both platforms aim to enhance customer support efficiency, but they differ considerably in pricing and the inclusion of certain features.
| Feature | Chat Thing | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $370 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Alphachat, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Chat Thing, Alphachat, and My AskAI, provide AI customer support features. However, only Alphachat and My AskAI extend their AI capabilities to support agents, offering additional tools to enhance the efficiency and effectiveness of human agents.
Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Alphachat’s pricing begins at €399 per month for the standard plan, with customized pricing for enterprise solutions. My AskAI has a more flexible pricing structure with plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a price on application (POA) for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by My AskAI at $99. Alphachat is significantly higher at $370 per 1,000 tickets/chats, making it the most expensive option in this regard.
Chat Thing provides varying usage tiers based on message tokens, ranging from 80,000 tokens per month in the free plan to 120,000,000 tokens per month in the enterprise plan. Alphachat offers 3,000 conversations per month in the standard plan and unlimited conversations in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chat Thing or Alphachat, enhancing its utility for managing email-based customer support.
All platforms support email lead capture, facilitating the collection of customer information and potential leads through email interactions.
Chat Thing has defined content storage limits based on the pricing tier, while Alphachat offers unlimited content storage for both standard and enterprise plans. My AskAI provides unlimited webpages and document storage across all plans, with automatic updates, making it highly scalable.
Chat Thing allows varying numbers of chatbots based on the plan, from 1 chatbot in the free plan to unlimited chatbots in the enterprise plan. Alphachat offers 1 chatbot in the standard plan and unlimited in the enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center as part of their features.
Alphachat includes a chatbot flow builder, a tool not available in Chat Thing or My AskAI, allowing for more customized and complex interaction flows.
Chat Thing integrates with platforms like YouTube, websites, RSS feeds, Google Drive, and Notion. Alphachat uses its Floweditor for content integration. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
