Chat Thing and Algomo are AI customer support tools designed to deflect support tickets efficiently. Chat Thing offers a competitive pricing structure, charging $13 per 1,000 tickets or chats, with a range of usage tiers from a free plan to an enterprise plan costing $299 per month. It provides analytics and insights, as well as email lead capture features, but lacks human handover and AI email assistant functionalities.
Algomo, on the other hand, charges a significantly higher rate of $125 per 1,000 tickets or chats. Its usage tiers range from a starter plan at $9 per month to a scale plan at $499 per month. Algomo includes human handover, analytics, insights, AI email assistant, and email lead capture features. While Algomo offers more comprehensive capabilities, its higher cost may be a consideration for businesses evaluating their options.
| Feature | Chat Thing | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $125 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans tailored to different business needs.
All three platforms—Chat Thing, Algomo, and My AskAI—offer AI customer support features. However, when it comes to AI features for support agents, Chat Thing falls short as it does not offer these capabilities, unlike Algomo and My AskAI.
Chat Thing offers a range of plans from Free ($0/mo) to Enterprise ($299/mo), with various tiers in between. Algomo's pricing starts at $9/mo for the Starter plan and goes up to $499/mo for the Scale plan. My AskAI offers plans starting at $60 for the Essentials plan, $99 for the Pro plan, and an Enterprise plan that is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three platforms. Chat Thing charges $13, making it the most affordable option. My AskAI charges $99, while Algomo is the most expensive at $125.
Chat Thing offers extensive message token limits, with the Free plan allowing up to 80,000 tokens per month and the Enterprise plan up to 120,000,000 tokens per month. Algomo's usage tiers are defined by bot conversations, ranging from 100 to 10,000 conversations per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents. Chat Thing does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to better understand and optimize their customer interactions.
Algomo and My AskAI both offer AI email assistants, a feature not available with Chat Thing.
All three platforms—Chat Thing, Algomo, and My AskAI—include email lead capture capabilities.
Chat Thing's content limits are measured in storage tokens, ranging from 600,000 tokens per month in the Free plan to 120,000,000 tokens per month in the Enterprise plan. Algomo's character limits range from 10 million to 100 million characters per workspace. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chat Thing allows a varying number of chatbots based on the plan, from 1 chatbot in the Free plan to unlimited chatbots in the Enterprise plan. Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Algomo connects with public websites, support articles, past conversations, Slack channels, and Notion pages. My AskAI supports a wider range of integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Algomo connects with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers a comprehensive range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. Chat Thing offers varying l
