Chat Thing and Aidbase are AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. Chat Thing offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats compared to Aidbase's $29. Chat Thing provides a range of usage tiers, from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 tokens per month. Its pricing plans range from free to $299 per month, making it accessible for various business sizes. Key features include analytics/insights and email lead capture, but it lacks human handover and an AI email assistant.
Aidbase, on the other hand, has a higher cost per 1,000 tickets/chats and offers three usage tiers: Standard with 2,500 messages per month, Pro with 10,000 messages per month, and Expert with 100,000 messages per month. Its pricing plans range from $29 to $399 per month. Aidbase includes an AI email assistant and email lead capture but does not provide analytics/insights or human handover. This positions Aidbase as a potentially more specialized tool for businesses that require AI email assistance but may not need detailed analytics.
| Feature | Chat Thing | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $29 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to various business needs.
All three platforms, Chat Thing, Aidbase, and My AskAI, offer AI customer support features aimed at reducing the workload on human agents by automating responses to common inquiries.
My AskAI stands out by providing AI features specifically for support agents, a capability not offered by Chat Thing or Aidbase. This feature can help support teams by providing suggestions and automating repetitive tasks.
Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Aidbase's pricing starts at $29 per month and goes up to $399 per month for the Expert plan. My AskAI's pricing begins at $60 per month, with a Pro plan at $99 and custom pricing for enterprise solutions. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chat Thing charges $13 per 1,000 tickets/chats, while Aidbase charges $29. My AskAI has the highest rate at $99 per 1,000 tickets/chats, which may reflect its advanced capabilities and additional features.
Chat Thing's usage tiers range from 80,000 message tokens per month on the free plan to 120,000,000 tokens on the enterprise plan. Aidbase offers between 2,500 and 100,000 messages per month. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This feature is not available in Chat Thing or Aidbase.
Both Chat Thing and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Aidbase does not offer this feature.
Aidbase and My AskAI both include an AI email assistant to help manage and respond to customer emails. Chat Thing lacks this feature.
All three platforms support email lead capture, helping businesses gather potential customer information for follow-up.
Chat Thing has varying content limits based on the plan, from 600,000 storage tokens per month on the free plan to 120,000,000 tokens on the enterprise plan. Aidbase offers between 2.5 million and 100 million training characters per month. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chat Thing allows between one and unlimited chatbots depending on the plan. Aidbase offers between five and fifty chatbots. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder.
Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Aidbase only integrates with websites. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Aidbase uses Zapier for integrations. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Chat Thing off
