AI customer support features comparison: Chat Thing vs Aidbase

Introduction

Chat Thing, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to various business needs.

AI Customer Support Features

All three platforms, Chat Thing, Aidbase, and My AskAI, offer AI customer support features aimed at reducing the workload on human agents by automating responses to common inquiries.

AI Features for Support Agents

My AskAI stands out by providing AI features specifically for support agents, a capability not offered by Chat Thing or Aidbase. This feature can help support teams by providing suggestions and automating repetitive tasks.

Pricing Plans

Chat Thing offers a range of pricing plans starting from a free tier up to an enterprise level at $299 per month. Aidbase's pricing starts at $29 per month and goes up to $399 per month for the Expert plan. My AskAI's pricing begins at $60 per month, with a Pro plan at $99 and custom pricing for enterprise solutions. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chat Thing charges $13 per 1,000 tickets/chats, while Aidbase charges $29. My AskAI has the highest rate at $99 per 1,000 tickets/chats, which may reflect its advanced capabilities and additional features.

Usage Tiers

Chat Thing's usage tiers range from 80,000 message tokens per month on the free plan to 120,000,000 tokens on the enterprise plan. Aidbase offers between 2,500 and 100,000 messages per month. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.

Human Handover

My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This feature is not available in Chat Thing or Aidbase.

Conversation Analytics/Insights

Both Chat Thing and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Aidbase does not offer this feature.

AI Email Assistant

Aidbase and My AskAI both include an AI email assistant to help manage and respond to customer emails. Chat Thing lacks this feature.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information for follow-up.

Content Limits

Chat Thing has varying content limits based on the plan, from 600,000 storage tokens per month on the free plan to 120,000,000 tokens on the enterprise plan. Aidbase offers between 2.5 million and 100 million training characters per month. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chat Thing allows between one and unlimited chatbots depending on the plan. Aidbase offers between five and fifty chatbots. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

Chat Thing integrates with YouTube, websites, RSS feeds, Google Drive, and Notion. Aidbase only integrates with websites. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Aidbase uses Zapier for integrations. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Chat Thing offers varying levels of support depending on the plan, from community support to 24/7 phone and chat support for enterprise customers. Aidbase's support details are not provided. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and success manager support for enterprise customers.

AI Models Available

Chat Thing uses GPT-4 and GPT-4o models. Aidbase utilizes GPT-3.5 and GPT-4. My AskAI offers GPT-4o on the Essentials and Pro plans, with additional options like Claude and Gemini for enterprise customers.

API Access

All three platforms provide API access, allowing for further customization and integration with other systems.

Conclusion

In summary, My AskAI provides a comprehensive set of features, including AI support for agents, human handover, extensive integrations, and unlimited content limits, making it a robust choice for businesses looking for advanced AI customer support solutions. While Chat Thing and Aidbase offer competitive features and pricing, My AskAI's additional capabilities and flexible plans position it strongly in the market.