Chat Thing is an AI customer support tool designed to help businesses deflect support tickets efficiently. It offers a tiered pricing structure that accommodates various usage levels, with plans ranging from Free to Enterprise. The Free plan provides up to 80,000 message tokens per month, while the Enterprise plan supports up to 120,000,000 message tokens per month. The cost per 1,000 tickets or chats is set at $13, making it a scalable option for businesses of different sizes.
While Chat Thing lacks a human handover feature and an AI email assistant, it does include essential capabilities such as analytics and insights, which can help businesses track and optimize their customer support interactions. Additionally, it offers email lead capture functionality, enabling businesses to gather and manage leads effectively. The pricing plans are structured to cater to a wide range of needs, starting from $0 per month for the Free plan to $299 per month for the Enterprise plan, making Chat Thing a versatile tool in the AI customer support market.
| Feature | Chat Thing | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Chat ThingandMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer various features aimed at automating responses and assisting support teams, but they differ in several key aspects.
Both Chat Thing and My AskAI offer AI customer support features, enabling businesses to automate responses and handle customer inquiries more efficiently. However, My AskAI extends its capabilities to support agents as well, providing tools that assist human agents in managing and resolving tickets.
Chat Thing offers a range of pricing plans starting from a free tier, with paid plans ranging from $14 to $299 per month. My AskAI's pricing is structured into Essentials at $60, Pro at $99, and Enterprise plans available upon request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.
For AI interactions, Chat Thing charges $13 per 1,000 tickets or chats, whereas My AskAI charges $99. This significant difference highlights Chat Thing as a more cost-effective option in terms of AI interaction pricing.
Chat Thing's usage tiers are defined by message tokens, ranging from 80,000 to 120,000,000 tokens per month depending on the plan. My AskAI, on the other hand, offers conversation-based tiers, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations cost $0.10 each.
My AskAI supports human handover, enabling seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature, which could be a limitation for businesses needing human intervention in complex cases.
Both platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI includes an AI email assistant, which is not available in Chat Thing. This feature can automate and streamline email responses, enhancing overall efficiency in handling customer inquiries.
Both Chat Thing and My AskAI offer email lead capture capabilities, allowing businesses to gather and manage customer leads effectively.
Chat Thing's content limits are defined by storage tokens, with varying limits across different plans. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing more flexibility and ease of use.
Chat Thing offers a varying number of chatbots depending on the plan, from 1 chatbot in the free tier to unlimited chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Neither Chat Thing nor My AskAI offers a hosted help centre or a chatbot flow builder, focusing instead on other support capabilities.
Chat Thing integrates with platforms like YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a more extensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chat Thing supports integrations with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI provides integrations with websites, various customer support and communication platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more, including Zapier for additional connectivity.
Both platforms are GDPR compliant but neither is SOC-2 compliant. Chat Thing offers different levels of support based on the plan, ranging from community support to 24/7 phone and chat support with a dedicated account manager. My AskAI provides web and email support for Essentials, priority support for Pro, and a success manager for Enterprise.
Chat Thing utilizes GPT-4 and GPT-4o models. My AskAI offers GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise users.
Both Chat Thing and My AskAI offer API access, allowing businesses to integrate the platforms with their existing systems and workflows.
While both Chat Thing and My AskAI provide robust AI customer support solutions, My AskAI offers additional features such as AI support for agents, human handover, an AI em
