Chaindesk and Zipchat are both AI customer support tools designed to deflect support tickets and provide efficient customer service solutions. Chaindesk offers competitive pricing at $13 per 1,000 tickets/chats, with various usage tiers ranging from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month. Key features of Chaindesk include human handover, analytics/insights, an AI email assistant, and email lead capture. Its price plans start from a free tier and go up to $499 per month for the enterprise level.
On the other hand, Zipchat is priced at $86 per 1,000 tickets/chats and offers usage tiers from a starter plan with 500 replies per month to a scale plan with 6,000 replies per month. Zipchat includes features such as analytics/insights and email lead capture but does not support human handover or an AI email assistant. Zipchat's pricing plans begin at $49 per month for the starter tier and reach $499 per month for the scale tier, with an enterprise option available upon request.
In summary, Chaindesk positions itself as a more cost-effective solution with a broader range of features, including human handover and an AI email assistant, which may appeal to businesses looking for comprehensive support capabilities. Zipchat, while more expensive per 1,000 tickets/chats, offers straightforward pricing and essential features, making it a viable option for companies focusing on basic customer support functionalities.
| Feature | Chaindesk | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $86 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chaindesk, Zipchat, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets. Each platform offers unique features, pricing plans, and capabilities to cater to different business needs.
All three platforms—Chaindesk, Zipchat, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Chaindesk offers a tiered pricing structure starting from a free plan to an enterprise plan at $499 per month. Zipchat's plans range from $49 to $499 per month, with an enterprise option available on request. My AskAI provides plans from $60 to enterprise-level pricing, with a notable 30-day free trial on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, making it the most cost-effective option in this category. Zipchat's rate is significantly higher at $86, while My AskAI charges $99 per 1,000 tickets/chats.
Chaindesk's usage tiers range from 100 message credits per month on the free plan to 100,000 on the enterprise plan. Zipchat offers between 500 and 6,000 replies per month across its plans. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. Zipchat does not offer this feature, potentially limiting its flexibility in handling complex customer queries.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
Chaindesk and My AskAI both offer an AI email assistant, which Zipchat lacks. This feature can be crucial for businesses looking to automate and enhance their email support.
All platforms support email lead capture, aiding businesses in growing their customer base and improving lead generation.
Chaindesk has varying content limits based on the plan, ranging from 20,000 to 300,000,000 words. Zipchat limits content by the number of webpages, from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
Chaindesk's number of agents ranges from 1 to 100 depending on the plan. Zipchat's chatbot count starts at 2 but is not specified for higher plans. My AskAI offers one chatbot with two modes (public and private) on lower plans and unlimited chatbots on the enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI support interactions.
Chaindesk integrates with various platforms like Notion, Google Drive, and YouTube. Zipchat supports integrations with websites, files, and Shopify. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing a broader range of connectivity.
Chaindesk and Zipchat support integrations with common platforms like Slack, WhatsApp, and Messenger. My AskAI offers a comprehensive list of integrations, including Zendesk, Intercom, HubSpot, and various chat platforms, ensuring extensive end-user connectivity.
All three platforms are GDPR compliant. However, none are SOC-2 compliant. Chaindesk offers tiered support based on the plan, while Zipchat does not differentiate support across plans. My AskAI provides web and email support on the Essentials plan, with priority support and additional options like video support and a success manager on higher plans.
Chaindesk uses GPT-4o mini and GPT-4 models. Zipchat utilizes GPT-4 or their own algorithm across all plans. My AskAI employs GPT-4o and offers additional models like Claude and Gemini on the enterprise plan. Both Chaindesk and My AskAI provide API access, which Zipchat does not offer.
Each platform offers a range of features tailored to different business needs. My AskAI distinguishes itself with AI features for support agents, extensive integrations, and flexible content limits, making it a robust option for businesses seeking comprehensive AI customer support solutions.
