Chaindesk and Wonderchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a more economical pricing structure, charging $13 per 1,000 tickets/chats, compared to Wonderchat's $41 for the same volume. Chaindesk's pricing plans range from a free tier offering 100 message credits per month to an enterprise plan at $499 per month for 100,000 message credits. In contrast, Wonderchat's plans start at $49.99 per month for 3,000 messages and go up to $499.99 per month for 30,000 messages, with an enterprise option available upon request.
Both platforms provide essential features like human handover and analytics/insights. However, Chaindesk includes additional functionalities such as an AI email assistant, which is not available in Wonderchat. Both tools support email lead capture, but Chaindesk's broader range of features and lower cost per message may offer a more comprehensive solution for businesses looking to integrate AI into their customer support systems.
| Feature | Chaindesk | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $41 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Wonderchat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated responses. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms offer AI customer support features, making them suitable for businesses looking to automate their customer service. However, My AskAI stands out by also offering AI features specifically for support agents, providing an additional layer of functionality that the other two competitors lack.
Chaindesk offers a range of pricing plans from a free tier to an enterprise level at $499 per month. Wonderchat's pricing starts at $49.99 per month and goes up to $499.99 per month, with an enterprise option available upon request. My AskAI's pricing starts at $60 per month, with a pro plan at $99 and an enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for businesses wanting to test the service before committing.
When it comes to the cost per 1,000 tickets or chats, Chaindesk is the most cost-effective at $13, followed by Wonderchat at $41. My AskAI is the most expensive at $99 per 1,000 tickets or chats. This higher cost may be justified by the additional features and integrations My AskAI offers.
Chaindesk offers usage tiers based on message credits, ranging from 100 credits for the free plan to 100,000 credits for the enterprise plan. Wonderchat's tiers are based on the number of messages, starting at 3,000 for the Lite plan and going up to 30,000 for the Professional plan. My AskAI uses conversation-based tiers, offering 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Additional conversations beyond the limits are priced at $0.10 each.
All three platforms support human handover and offer conversation analytics and insights. This ensures that complex queries can be escalated to human agents, and businesses can gain valuable insights into customer interactions.
Chaindesk and My AskAI both offer an AI email assistant, while Wonderchat does not. All three platforms support email lead capture, making them effective tools for generating and managing leads.
Chaindesk and Wonderchat have specific content limits based on their pricing tiers. Chaindesk's limits range from 20,000 words for the free plan to 300 million words for the enterprise plan. Wonderchat's limits are based on characters and webpages, with the highest plan offering up to 20 million characters and 5,000 webpages. My AskAI, however, provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility and scalability.
Chaindesk and Wonderchat have limits on the number of chatbots or agents based on the pricing plan. Chaindesk offers up to 100 agents for the enterprise plan, while Wonderchat offers up to 5 chatbots for the Professional plan. My AskAI offers 1 chatbot with two modes (public and private) for both Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Chaindesk and Wonderchat offer a variety of integrations for content and end-users. Chaindesk integrates with platforms like Notion, YouTube, and Google Drive, while Wonderchat supports direct text inputs, websites, and various file types. My AskAI offers a comprehensive range of integrations, including websites, Google Drive, Notion, Confluence, SharePoint, and several others. For end-user integrations, My AskAI supports platforms like Zendesk, Intercom, Slack, and Teams, providing extensive connectivity options.
All three platforms are GDPR compliant but do not hold SOC-2 compliance. In terms of support, Chaindesk and Wonderchat offer email support with varying levels of priority based on the plan. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated Slack and success manager support for the Enterprise plan.
