AI customer support features comparison: Chaindesk vs Watermelon

Overview

Chaindesk, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Chaindesk, Watermelon, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically for support agents, Chaindesk lacks this functionality, whereas both Watermelon and My AskAI include it.

Pricing Plans

Chaindesk offers a range of plans from Free at $0 per month to an Enterprise plan at $499 per month. Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. My AskAI's plans range from $60 for the Essentials plan to a Pro plan at $99, with Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chaindesk charges $13 per 1,000 tickets/chats, making it the most cost-effective in this category. Watermelon charges a significantly higher rate at $522, while My AskAI charges $99 per 1,000 tickets/chats.

Usage Tiers

Chaindesk's usage tiers range from 100 message credits per month on the Free plan to 100,000 message credits on the Enterprise plan. Watermelon's usage is based on features rather than defined tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover and Conversation Analytics

All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data on customer interactions.

AI Email Assistant and Lead Capture

Both Chaindesk and My AskAI include an AI email assistant, while Watermelon does not. All three platforms support email lead capture.

Content Limits

Chaindesk offers tiered content storage limits, from 20,000 words on the Free plan to 300,000,000 words on the Enterprise plan. Watermelon provides unlimited channels across all plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Chaindesk provides a variable number of agents, from 1 on the Free plan to 100 on the Enterprise plan. Watermelon offers no chatbots on the Basic plan, 1 on Premium, 3 on Business, and 10 on Enterprise. My AskAI offers 1 chatbot with 2 modes (public and private) on both Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Watermelon is the only platform that offers a hosted help center. None of the three platforms provide a chatbot flow builder.

Integrations

Chaindesk integrates with various content sources like websites, Notion, and Google Drive, and end-user platforms like Slack and WhatsApp. Watermelon integrates with live chat, Facebook Messenger, and several other platforms, with more integrations coming in early 2024. My AskAI offers extensive integrations, including websites, Google Drive, Notion, Confluence, and end-user platforms like Zendesk, Intercom, and Slack.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Chaindesk offers varying levels of support from community and email to premium dedicated support. Watermelon provides comprehensive support across all plans, including onboarding and custom training for higher tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Chaindesk and Watermelon offer different AI models across their plans, with Watermelon specifying models like GPT-3.5 and GPT-4o. My AskAI provides GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise. All three platforms offer API access.

Conclusion

Chaindesk, Watermelon, and My AskAI each offer robust AI customer support tools with varying features and pricing structures. My AskAI stands out for its competitive pricing, extensive integrations, and comprehensive support options, making it a strong contender in the AI customer support market.