Chaindesk and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chaindesk offers a tiered pricing structure with plans ranging from Free to Enterprise, starting at $0 per month for 100 message credits and scaling up to $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13, making it a cost-effective option. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Watermelon, on the other hand, structures its pricing based on features, with plans starting from €149 per month for the Basic plan and going up to €1499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is significantly higher at $522. While Watermelon also supports human handover, analytics, insights, and email lead capture, it does not include an AI email assistant. This positions Watermelon as a more premium option compared to Chaindesk, which offers a broader range of features at a lower price point.
| Feature | Chaindesk | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $522 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chaindesk, Watermelon, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically for support agents, Chaindesk lacks this functionality, whereas both Watermelon and My AskAI include it.
Chaindesk offers a range of plans from Free at $0 per month to an Enterprise plan at $499 per month. Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. My AskAI's plans range from $60 for the Essentials plan to a Pro plan at $99, with Enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, making it the most cost-effective in this category. Watermelon charges a significantly higher rate at $522, while My AskAI charges $99 per 1,000 tickets/chats.
Chaindesk's usage tiers range from 100 message credits per month on the Free plan to 100,000 message credits on the Enterprise plan. Watermelon's usage is based on features rather than defined tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data on customer interactions.
Both Chaindesk and My AskAI include an AI email assistant, while Watermelon does not. All three platforms support email lead capture.
Chaindesk offers tiered content storage limits, from 20,000 words on the Free plan to 300,000,000 words on the Enterprise plan. Watermelon provides unlimited channels across all plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Chaindesk provides a variable number of agents, from 1 on the Free plan to 100 on the Enterprise plan. Watermelon offers no chatbots on the Basic plan, 1 on Premium, 3 on Business, and 10 on Enterprise. My AskAI offers 1 chatbot with 2 modes (public and private) on both Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.
Watermelon is the only platform that offers a hosted help center. None of the three platforms provide a chatbot flow builder.
Chaindesk integrates with various content sources like websites, Notion, and Google Drive, and end-user platforms like Slack and WhatsApp. Watermelon integrates with live chat, Facebook Messenger, and several other platforms, with more integrations coming in early 2024. My AskAI offers extensive integrations, including websites, Google Drive, Notion, Confluence, and end-user platforms like Zendesk, Intercom, and Slack.
All three platforms are GDPR compliant but none are SOC-2 compliant. Chaindesk offers varying levels of support from community and email to premium dedicated support. Watermelon provides comprehensive support across all plans, including onboarding and custom training for higher tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
