Chaindesk and Voiceflow are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chaindesk offers a tiered pricing model starting with a free plan and scaling up to an enterprise plan at $499 per month, with the cost per 1,000 tickets or chats set at $13. It provides features such as human handover, analytics and insights, an AI email assistant, and email lead capture. These capabilities make it a comprehensive solution for businesses looking to enhance their customer support with AI-driven tools.
Voiceflow, on the other hand, has a different pricing structure with its cost per 1,000 tickets or chats being provided on request (POA). Its usage tiers range from a free Sandbox plan to a custom-priced Enterprise plan, with the Pro plan priced at $50 per month. Voiceflow also includes analytics and insights and email lead capture but does not support human handover or an AI email assistant. This positions Voiceflow as a scalable option for businesses that may require a more customizable AI support solution with a focus on higher-volume interactions.
| Feature | Chaindesk | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations through automation and intelligent responses.
All three platforms offer AI customer support features, enabling businesses to automate responses and manage customer inquiries efficiently. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chaindesk nor Voiceflow offer.
Chaindesk offers a range of pricing plans starting from a free tier to an Enterprise plan at $499 per month. Voiceflow's plans start with a free Sandbox tier and go up to a custom-priced Enterprise plan. My AskAI's pricing begins at $60 for the Essentials plan, with a Pro plan at $99 and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chaindesk charges $13, while My AskAI has a flat rate of $99. Voiceflow's pricing is only available upon request, making it less transparent in comparison.
Chaindesk and Voiceflow both offer varying usage tiers based on message credits and AI tokens, respectively. My AskAI provides a more straightforward approach with conversation limits, charging $0.10 per conversation beyond the set limits.
Both Chaindesk and My AskAI support human handover, allowing the transition from AI to human agents when necessary. Voiceflow does not offer this feature, potentially limiting its capability in more complex customer service scenarios.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance.
Chaindesk and My AskAI include AI email assistant features, which are absent in Voiceflow. This capability can help automate and streamline email communications.
All platforms support email lead capture, helping businesses gather potential customer information effectively.
Chaindesk offers substantial content storage limits, ranging from 20,000 words in the free tier to 300,000,000 words in the Enterprise plan. Voiceflow's limits are based on the number of knowledge base sources per agent. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chaindesk and Voiceflow provide multiple agents depending on the plan, with Voiceflow offering unlimited agents in higher tiers. My AskAI offers one agent in public and private modes across Essentials and Pro plans, with unlimited agents available in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI support functionalities.
Voiceflow includes a chatbot flow builder, a feature not available in Chaindesk or My AskAI.
My AskAI supports a wide array of content and knowledge integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more. Chaindesk and Voiceflow also offer integrations but with fewer options compared to My AskAI.
My AskAI provides extensive end-user integrations, including major platforms like Zendesk, Intercom, Slack, Teams, and more. Chaindesk and Voiceflow offer a variety of integrations but are less comprehensive in comparison.
All three platforms are GDPR compliant. Voiceflow is the only platform that is SOC-2 compliant. In terms of support, My AskAI offers priority and dedicated support options across its plans, with Enterprise customers receiving a success manager and Slack support.
Chaindesk and My AskAI both use GPT-4 models, with My AskAI offering additional models like Clau
