Chaindesk and Userlike are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a tiered pricing structure starting from a free plan with 100 message credits per month, scaling up to an enterprise plan at $499 per month for 100,000 message credits. It provides a range of features including human handover, analytics and insights, an AI email assistant, and email lead capture. The cost per 1,000 tickets or chats for Chaindesk is $13, making it a potentially cost-effective solution for businesses with varying volumes of customer interactions.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, with pricing plans starting from a free option and going up to a custom-priced Flex plan. The Team plan is priced at $130 per month, while the Corporate plan costs $350 per month. Userlike includes features such as analytics and insights and email lead capture but lacks a human handover option and an AI email assistant. The price per 1,000 tickets or chats is not specified and is provided upon request. Additionally, Userlike offers WhatsApp campaigns for $39 per month and charges $20 per month for additional users, though the cost for its AI Automation Hub is not specified.
| Feature | Chaindesk | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Userlike, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and streamline customer service operations. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Chaindesk, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chaindesk nor Userlike currently offer.
Chaindesk offers a range of pricing plans from a free tier to an enterprise level at $499 per month. Userlike's plans start free and go up to a custom-priced Flex plan, with additional costs for WhatsApp campaigns and extra users. My AskAI's pricing starts at $60 for the Essentials plan, with a free 30-day trial available for all plans, and goes up to a custom-priced Enterprise plan.
Chaindesk charges $13 per 1,000 tickets or chats, while My AskAI has a flat rate of $99. Userlike's AI pricing is not specified and is available upon request.
Chaindesk offers usage tiers that range from 100 message credits per month for the free plan to 100,000 message credits per month for the enterprise plan. Userlike provides unlimited conversations across all its plans. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with a $0.10 charge per conversation beyond these limits.
Both Chaindesk and My AskAI offer human handover capabilities, whereas Userlike does not.
All three platforms—Chaindesk, Userlike, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.
Chaindesk and My AskAI both offer AI email assistants, while Userlike does not.
All three platforms include email lead capture features, allowing businesses to gather potential customer information effectively.
Chaindesk has specific content limits based on the pricing tier, ranging from 20,000 words storage in the free plan to 300,000,000 words in the enterprise plan. My AskAI offers unlimited storage for webpages and documents across all its plans, which are updated automatically. Userlike does not provide specific information on content limits.
Chaindesk's number of agents ranges from 1 in the free plan to 100 in the enterprise plan. My AskAI offers 1 agent in the Essentials and Pro plans (with two modes: public and private) and unlimited agents in the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms—Chaindesk, Userlike, or My AskAI—offer a hosted help centre.
Userlike is the only platform among the three that offers a chatbot flow builder. Chaindesk and My AskAI do not provide this feature.
Chaindesk integrates with various content and knowledge sources, including websites, Notion, YouTube, Google Drive, and files in different formats. My AskAI offers a more extensive range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories.
Chaindesk integrates with end-user platforms like websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. Userlike offers integrations with website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, Whats
