Chaindesk and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chaindesk offers a more comprehensive set of features, including human handover, analytics/insights, and an AI email assistant, along with email lead capture. It provides a range of pricing plans from a free tier with 100 message credits per month to an Enterprise plan at $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13, making it a cost-effective option for businesses with high volumes of customer interactions.
Userdesk, on the other hand, focuses on providing basic AI customer support functionalities. It does not support human handover or offer analytics/insights, and lacks an AI email assistant. However, it does include email lead capture. Userdesk's pricing plans range from a free tier with 30 AI messages per month to an Enterprise plan at $499 per month for 100,000 AI messages, with an additional option to remove the "Powered by Userdesk" branding for $39 per month. The cost per 1,000 tickets or chats is $24, which is higher compared to Chaindesk. This positions Userdesk as a simpler, potentially more expensive option for businesses with less complex needs.
| Feature | Chaindesk | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $24 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—Chaindesk, Userdesk, and My AskAI—offer AI customer support features. However, only My AskAI and Userdesk provide additional AI features specifically designed for support agents, enhancing their capabilities beyond just customer interaction.
Chaindesk offers four pricing plans: Free ($0/mo), Growth ($25/mo), Pro ($99/mo), and Enterprise ($499/mo). Userdesk also provides a free tier and additional plans: Hobby ($19/mo), Growth ($49/mo), Pro ($99/mo), and Enterprise ($499/mo). My AskAI's pricing is structured as Essentials ($60/mo), Pro ($99/mo), and Enterprise (POA), with a 30-day free trial available on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, while Userdesk's rate is $24. My AskAI's rate is significantly higher at $99 per 1,000 tickets/chats, reflecting its more advanced AI capabilities.
Chaindesk and Userdesk offer various message credit limits across their plans. Chaindesk ranges from 100 to 100,000 message credits per month, whereas Userdesk ranges from 30 to 100,000 AI messages per month. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond these limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Userdesk does not offer this feature. Additionally, Chaindesk and My AskAI provide conversation analytics and insights, which are absent in Userdesk.
Chaindesk and My AskAI include AI email assistant capabilities, while Userdesk does not offer this feature.
All three platforms support email lead capture, ensuring potential customer information is collected efficiently.
Chaindesk and Userdesk have specific content storage limits based on their pricing tiers. Chaindesk ranges from 20,000 to 300,000,000 words, while Userdesk ranges from 50,000 to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Chaindesk and Userdesk provide varying numbers of chatbots or agents depending on the plan. Chaindesk ranges from 1 to 100 agents, and Userdesk from 1 to 50 chatbots. My AskAI offers 1 agent with two modes (public and private) for Essentials and Pro, and unlimited agents for Enterprise.
Chaindesk and Userdesk offer integrations with various content and end-user platforms. My AskAI boasts a more extensive range of integrations, including popular platforms like Zendesk, Intercom, HubSpot, and many others, providing greater flexibility and connectivity.
All three platforms are GDPR compliant but lack SOC-2 compliance. Chaindesk offers different levels of support based on the plan, while Userdesk's support details are not provided. My AskAI offers comprehensive support, including web, email, video, and even a dedicated success manager for Enterprise clients.
Chaindesk uses GPT-4o mini and GPT-4 models, while Userdesk utilizes GPT-3.5 and GPT-4 across its plans. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering a choice between GPT-4o, Claude, and Gemini. All three platforms provide API access.
In summa
