Chaindesk and Stonly are both AI customer support tools designed to deflect support tickets and improve customer service efficiency. Chaindesk offers a tiered pricing model with clear usage limits, starting from a free plan with 100 message credits per month to an enterprise plan costing $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13. Key features of Chaindesk include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities, making it a comprehensive tool for businesses looking to automate and enhance their customer support processes.
Stonly, on the other hand, does not provide a specific price per 1,000 tickets or chats, with pricing available upon request. The company offers three main pricing plans: Starter at $124 per month, Business at $249 per month, and an Enterprise plan with custom pricing. While Stonly includes analytics and insights, it lacks features such as human handover, an AI email assistant, and email lead capture. This positions Stonly differently in the market, potentially appealing to businesses that prioritize analytics and structured pricing plans over the broader feature set provided by Chaindesk.
| Feature | Chaindesk | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chaindesk pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs. Here's a detailed comparison to help you understand their key differences and capabilities.
All three platforms—Chaindesk, Stonly, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which is not available in Chaindesk and Stonly.
Chaindesk offers a tiered pricing structure starting from a free plan up to an enterprise plan costing $499 per month. Stonly's pricing starts at $124 per month for the Starter plan, scaling up to custom pricing for the Enterprise plan. My AskAI offers plans starting from $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chaindesk charges $13, while My AskAI charges $99. Stonly's pricing for this feature is provided on a per-organization basis (POA).
Chaindesk offers different message credits per month depending on the plan, ranging from 100 in the free plan to 100,000 in the Enterprise plan. My AskAI provides conversation-based limits, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations. Stonly does not provide specific information on usage tiers.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature.
All three platforms provide conversation analytics and insights to help businesses improve customer support performance.
Chaindesk and My AskAI both offer AI email assistants and email lead capture functionalities. Stonly does not provide these features.
Chaindesk imposes content limits based on the plan, ranging from 20,000 words in the free plan to 300,000,000 words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not specify content limits.
Chaindesk allows a varying number of agents depending on the plan, from 1 agent in the free plan to 100 agents in the Enterprise plan. My AskAI offers 1 agent with 2 modes (public and private) in the Essentials and Pro plans and unlimited agents in the Enterprise plan. Stonly does not provide information on the number of chatbots or agents.
Stonly is the only platform that offers a hosted help centre. None of the three platforms provide a chatbot flow builder.
Chaindesk integrates with various content platforms like Notion, YouTube, and Google Drive. My AskAI offers a broader range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly's content integration details are not provided.
Chaindesk supports integrations with platforms like Wordpress, Slack, and WhatsApp. My AskAI provides extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like Tidio and LiveChat. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. None are SOC-2 compliant. Chaindesk offers varying levels of support based on the plan, including dedicated and premium support for higher tiers. My AskAI provides web, email, and video support, with priority and dedicated support for higher plans. Stonly's support details are less clear, with priority support and a dedicated account executive available in the Enterprise plan.
Chaindesk uses GPT-4 and GPT-4o mini models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini available in the Enterprise plan. Stonly does not specify the AI models used.
All three platforms offer API access, allowing for custom integrations and extended functionalities.
In conclusion, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for s
