Chaindesk and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chaindesk offers a range of pricing plans, from a free tier with 100 message credits per month to an enterprise plan costing $499 per month with 100,000 message credits. The cost per 1,000 tickets or chats is $13. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Chaindesk a comprehensive solution for companies looking to automate customer support while maintaining the option for human intervention.
SiteGPT, on the other hand, charges $25 per 1,000 tickets or chats and offers usage tiers starting from 4,000 messages per month in the Starter plan, up to unlimited messages in the Enterprise plan. Pricing plans range from $49 per month for the Starter plan to $999 per month for the Enterprise plan, with additional options like removing SiteGPT branding for $50 per month and purchasing extra message credits. SiteGPT also supports human handover and provides analytics and insights, but it does not include an AI email assistant. Both platforms offer email lead capture, catering to businesses that aim to enhance their customer support capabilities through automation.
| Feature | Chaindesk | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $25 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities, catering to various business needs.
All three platforms—Chaindesk, SiteGPT, and My AskAI—offer robust AI customer support features. These tools help automate responses and manage customer inquiries, reducing the workload on human agents.
While Chaindesk focuses solely on customer support, SiteGPT and My AskAI extend their capabilities to support agents as well. This includes tools to assist agents in responding more effectively to customer queries, enhancing overall support efficiency.
Chaindesk offers a range of pricing plans starting from a free tier, moving up to $499 per month for enterprise solutions. SiteGPT's plans start at $49 per month and go up to $999 per month for enterprise, with additional costs for removing branding and extra messages. My AskAI's pricing starts at $60 per month, with a pro plan at $99 and enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, making it the most cost-effective among the three. SiteGPT charges $25, while My AskAI has the highest rate at $99 per 1,000 tickets/chats.
Chaindesk and SiteGPT offer various usage tiers based on message credits. Chaindesk's free plan includes 100 message credits per month, scaling up to 100,000 for enterprise. SiteGPT starts at 4,000 messages per month and offers unlimited messages for enterprise. My AskAI's tiers are based on conversations, starting at 200 for the Essentials plan and offering unlimited conversations for enterprise, with additional conversations costing $0.10 each.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all platforms, providing valuable data to improve customer support strategies.
Chaindesk and My AskAI offer AI email assistants to help manage and automate email responses. SiteGPT does not provide this feature.
Email lead capture functionality is available on all three platforms, aiding in the collection of potential customer information.
Chaindesk offers varying content storage limits based on the plan, from 20,000 words on the free plan to 300,000,000 words on the enterprise plan. SiteGPT limits content based on the number of training web pages, ranging from 200 to 100,000. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chaindesk and SiteGPT limit the number of chatbots or agents based on the plan. Chaindesk ranges from 1 to 100 agents, while SiteGPT ranges from 1 to unlimited chatbots. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for enterprise.
None of the platforms provide a hosted help center or chatbot flow builder, focusing instead on direct customer support functionalities.
Chaindesk, SiteGPT, and My AskAI support various integrations for content and knowledge management. My AskAI offers the most extensive range, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more.
All platforms offer integrations with popular end-user interfaces. Chaindesk and SiteGPT provide integrations with tools like Slack, Zendesk, and WhatsApp. My AskAI stands out with a broader range of integrations, including apps for Zendesk, Intercom, HubSpot, and more.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Chaindesk and SiteGPT offering different levels of support based on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for enterprise clients.
Chaindesk and SiteGPT utilize GPT-4o models. My AskAI offers flexibility with GPT-4o for Essentials and Pro plans, and options for GPT-4o, Claude, or Gemini for enterprise. API access is available on all platforms.
My AskAI stands out in several areas, including broader integration capabilities, unlimited content limits, and flexible AI model options for enterprise clients. While it has a higher price per 1,000 tickets/chats, its comprehensive feature set and extensive support options make it a competitive choice in the AI customer support market.
