AI customer support features comparison: Chaindesk vs Neople
Chaindesk and Neople are AI customer support tools designed to help businesses deflect support tickets through automation and intelligent responses. Chaindesk offers a comprehensive suite of features including human handover, analytics and insights, an AI email assistant, and email lead capture. It provides various usage tiers and pricing plans, starting from a free plan with 100 message credits per month to an enterprise plan costing $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13, making it a cost-effective option for businesses of different sizes.
Neople, on the other hand, does not provide detailed information about its usage tiers, human handover capabilities, analytics, or email lead capture. It specifically lacks an AI email assistant feature. Neople's pricing is significantly higher, with the Junior plan starting at €1500 per month and the cost per 1,000 tickets or chats at $334. This positions Neople as a more premium option, potentially aimed at larger enterprises with more substantial budgets. While both tools aim to streamline customer support processes, Chaindesk appears to offer more detailed information and a wider range of features at a lower cost.
Full breakdown: All available features and pricing
| Feature | Chaindesk | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $334 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chaindesk pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions |
TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 |
TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Introduction to AI Customer Support Tools
Chaindesk, Neople, and My AskAI are AI-driven tools designed to enhance customer support by deflecting support tickets. They offer various features and pricing plans tailored to different business needs. This summary compares their key features, pricing, and capabilities to help you understand their positions in the market.
AI Customer Support Features
Chaindesk and My AskAI both offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. Neople, on the other hand, does not offer these features, focusing instead on AI tools for support agents.
AI Features for Support Agents
While Chaindesk does not provide AI features specifically for support agents, both Neople and My AskAI do. This makes Neople and My AskAI suitable for businesses looking to enhance the efficiency of their support teams through AI.
Pricing Plans
Chaindesk offers a range of pricing plans from Free to Enterprise, with costs varying from $0 to $499 per month. Neople's plans are significantly higher, starting at €1500 per month and going up to over €3500 per month. My AskAI offers more moderate pricing, with plans ranging from $60 to $99 per month and a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Chaindesk offers the lowest price per 1,000 tickets/chats at $13, followed by My AskAI at $99. Neople is the most expensive at $334 per 1,000 tickets/chats, making My AskAI a more cost-effective option for businesses with high volumes of customer interactions.
Usage Tiers
Chaindesk's usage tiers range from 100 message credits per month on the Free plan to 100,000 on the Enterprise plan. My AskAI offers 200 to unlimited conversations per month, with additional conversations costing $0.10 each. Neople does not provide specific usage tier information.
Human Handover and Conversation Analytics
Both Chaindesk and My AskAI support human handover and offer conversation analytics, providing valuable insights into customer interactions. Neople does not provide information on these features.
AI Email Assistant and Email Lead Capture
Chaindesk and My AskAI both include AI email assistants and email lead capture capabilities, enhancing their utility in managing customer communications. Neople does not offer these features.
Content Limits
Chaindesk has content storage limits ranging from 20,000 words on the Free plan to 300,000,000 words on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing greater flexibility for content management.
Number of Chatbots/Agents
Chaindesk allows for 1 to 100 agents depending on the plan. My AskAI provides one agent with two modes (public and private) on the Essentials and Pro plans, and unlimited agents on the Enterprise plan. Neople does not specify the number of chatbots/agents available.
Integrations
Chaindesk integrates with various content and end-user platforms like Notion, Google Drive, Slack, and Shopify. My AskAI offers a broader range of integrations, including Confluence, SharePoint, Zendesk, Intercom, and many more, making it highly versatile. Neople's integration capabilities are not specified.
Compliance and Support
All three tools are GDPR compliant. Neople is also SOC-2 compliant, while Chaindesk and My AskAI are not. My AskAI provides robust support options, including web, email, video, and a success manager for Enterprise plans, offering more comprehensive support compared to Chaindesk.
AI Models and API Access
Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI employs GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users. Both Chaindesk and My AskAI provide API access, while Neople's AI models and API access details are not provided.
Conclusion
In summary, My AskAI stands out with its balanced pricing, extensive integrations, unlimited content limits, and comprehensive support options. Chaindesk offers competitive pricing and robust features but lacks some of the advanced integrations and support options available with My AskAI. Neople, while focused on AI tools for support agents, is significantly more expensive and lacks detailed feature information.
Compare Chaindesk with other AI support agents
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