All AI Agent Comparisons > Chaindesk vs. LiveHelpNow
AI customer support features comparison: Chaindesk vs LiveHelpNow
Compare Chaindesk and LiveHelpNow to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.
Chaindesk and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a structured pricing model with clear usage tiers, starting from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month. The pricing for these plans ranges from $0 to $499 per month. Chaindesk's features include human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to automate and optimize their customer support processes. The cost per 1,000 tickets or chats is set at $13, providing a transparent and predictable pricing structure.
LiveHelpNow, on the other hand, has a more segmented pricing approach, charging per agent for various functionalities such as live chat, ticket management, knowledge base, and call management. The prices for these services range from $9 to $21 per agent, with additional costs for advanced features like chatbots and AI capabilities, such as the Hue AI at $300 per month. While LiveHelpNow also includes human handover, analytics, and email lead capture, it does not offer an AI email assistant. The cost per 1,000 tickets or chats is not provided and is determined on a case-by-case basis. This modular pricing can offer flexibility but may require businesses to carefully assess their needs to avoid unexpected costs.
Overall, Chaindesk provides a more straightforward and all-inclusive pricing model, while LiveHelpNow offers a customizable approach with per-agent pricing and additional costs for advanced features. Businesses will need to consider their specific requirements and budget constraints when choosing between these two AI customer support solutions.
Full breakdown: All available features and pricing
Understand all about Chaindesk's and LiveHelpNow's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.
| Feature | Chaindesk | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo |
Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) |
Website Documents Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger |
https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
ERROR
*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation
Compare Chaindesk with other AI support agents
Don't stop your search yet, check out more detailed AI support product comparisons.
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick
Customer Service Team Lead
Freecash
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones
CX and Service Leader
Zinc
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy
Customer Success Manager
Zeffy
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions
VP of Customer Experience
Customer.io ($50M+ ARR)
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
“What impressed us most was the flexibility and dedication of the My AskAI team. They never said, 'We can't do that,' and always worked to find a solution that fit our needs. They've helped us solve real problems and shown us how AI can transform customer service”
Benjamin Mepsted
Chief Customer Officer
Swytch Bike
Swytch Bike
Use cases
Customer Support AI AgentAI Copilot (Chrome Extension)Automatically tag Zendesk tickets using AIAI Email AssistantIndustries
SaaS / Techecommerce / B2CBlog
Customer.io case study (47% AI deflection)Getting started with AI-first customer supportZeffy case study (84% AI deflection)All blog articlesAll case studiesKnowledge integrations
Google Drive integrationNotion integrationAll integrationsHelp & Support
Help docsFeedback & IssuesPassword resetUseful links
HomePricingCase studiesEnterpriseLoginCustomer support integrations
All AI agent integrationsChrome ExtensionFreshchatFreshdeskGorgiasHubSpotIntercomZendesk (Support Inbox)Zendesk (Messaging)Slack integrationOther support integrations
CrispDixaDriftFrontKustomerLiveChatTawkTidioZoho SalesIQResources & Guides
Guide to AI-First Customer SupportAI Support Agent Vendor ChecklistDirectories
SaaS customer support directory & ratingsTips & FAQs on how to use ZendeskAI customer support agent directory (40+ products compared and analysed)425 side products driving millions of free visits / moFree AI Tools
AI email reply generatorTurn screenshots into Help DocsCreate OpenAI GPTsLearn More
About usAffiliate programCustomer reviewsChangelogBoring Bits
Privacy PolicyTermsCookiesAcceptable Use