AI customer support features comparison:Chaindeskvs LiveHelpNow

Chaindesk and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a structured pricing model with clear usage tiers, starting from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month. The pricing for these plans ranges from $0 to $499 per month. Chaindesk's features include human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to automate and optimize their customer support processes. The cost per 1,000 tickets or chats is set at $13, providing a transparent and predictable pricing structure.

LiveHelpNow, on the other hand, has a more segmented pricing approach, charging per agent for various functionalities such as live chat, ticket management, knowledge base, and call management. The prices for these services range from $9 to $21 per agent, with additional costs for advanced features like chatbots and AI capabilities, such as the Hue AI at $300 per month. While LiveHelpNow also includes human handover, analytics, and email lead capture, it does not offer an AI email assistant. The cost per 1,000 tickets or chats is not provided and is determined on a case-by-case basis. This modular pricing can offer flexibility but may require businesses to carefully assess their needs to avoid unexpected costs.

Overall, Chaindesk provides a more straightforward and all-inclusive pricing model, while LiveHelpNow offers a customizable approach with per-agent pricing and additional costs for advanced features. Businesses will need to consider their specific requirements and budget constraints when choosing between these two AI customer support solutions.