Chaindesk and LivechatAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chaindesk offers competitive pricing at $13 per 1,000 tickets/chats, with a range of usage tiers from a free plan to an enterprise plan costing $499 per month. It includes features such as human handover, analytics/insights, AI email assistant, and email lead capture. The various plans cater to different needs, with the Growth plan at $25 per month and the Pro plan at $99 per month, making it accessible for businesses of varying sizes.
LivechatAI, on the other hand, is priced at $55 per 1,000 tickets/chats and offers a broader range of usage tiers, including a free plan and several paid plans up to the Expert plan at $389 per month. It also supports human handover, analytics/insights, and email lead capture but does not include an AI email assistant. The pricing for LivechatAI's plans ranges from $39 per month for the Basic plan to $189 per month for the Advanced plan, with the Pro plan set at $89 per month. This positions LivechatAI as a versatile option with advanced messaging capabilities, particularly for businesses that require unlimited messaging options.
| Feature | Chaindesk | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $55 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service processes. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chaindesk, LivechatAI, and My AskAI—offer AI customer support features, ensuring automated responses and efficient handling of customer inquiries. However, when it comes to AI features specifically designed for support agents, Chaindesk lacks these capabilities, whereas both LivechatAI and My AskAI provide them.
Chaindesk offers a range of pricing plans from Free at $0 per month to Enterprise at $499 per month. LivechatAI's pricing starts at Free and goes up to the Expert plan at $389 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all with a 30-day free trial and no credit card required.
In terms of cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by LivechatAI at $55, and My AskAI at $99. This could be a crucial factor for businesses with high volumes of customer interactions.
Chaindesk offers usage tiers ranging from 100 to 100,000 message credits per month. LivechatAI's tiers vary from 100 messages to unlimited messages, depending on the plan. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance analysis.
Chaindesk and My AskAI offer AI email assistants, while LivechatAI does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
Chaindesk and LivechatAI have specified content limits, with Chaindesk offering up to 300,000,000 words of storage and LivechatAI providing up to 100 million characters. My AskAI stands out by offering unlimited webpages and documents, updated automatically.
Chaindesk's plans range from 1 to 100 agents. LivechatAI offers from 1 to 10 AI bots depending on the plan. My AskAI provides 1 bot in Essentials and Pro plans, with the Enterprise plan offering unlimited bots.
None of the three platforms offer a hosted help centre or chatbot flow builder, which might be a consideration for businesses looking for these features.
Chaindesk integrates with various platforms such as Notion, YouTube, Google Drive, and more. LivechatAI supports integrations with Slack and WhatsApp. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile.
All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Chaindesk offers different levels of support based on the plan, LivechatAI provides live chat support for all paid plans, and My AskAI offers web, email, video, and dedicated success manager support for Enterprise customers.
Chaindesk and LivechatAI mainly use GPT-4 models, while My AskAI offers GPT-4o, Claude, and Gemini, providing more flexibility. All three platforms offer API access, allowing for custom integrations and advanced functionalities.
Chaindesk, LivechatAI, and My AskAI each have their strengths and cater to different business needs. My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options, making it a versatile choice for businesses seeking a robust AI customer support solution.
