Chaindesk and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chaindesk offers a range of pricing plans starting from a free tier with 100 message credits per month to an enterprise plan at $499 per month for up to 100,000 message credits. The cost per 1,000 tickets or chats is $13, making it a cost-effective option. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Kommunicate, on the other hand, has a higher price point with the cost per 1,000 tickets or chats set at $84. Its pricing plans begin at $100 per month for the Lite plan, which includes 1,000 messages, and go up to $200 per month for the Advanced plan with 5,000 messages, with custom pricing available for enterprise needs. Kommunicate also supports human handover and provides analytics and insights, but it does not include an AI email assistant. Both platforms offer email lead capture, positioning them as comprehensive tools for customer support automation.
| Feature | Chaindesk | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $84 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers unique features and pricing structures aimed at different market segments. This summary will provide a detailed comparison of these three platforms.
All three platforms—Chaindesk, Kommunicate, and My AskAI—offer AI customer support features. This includes capabilities like automated responses, chatbots, and integration with various platforms to manage customer interactions efficiently.
My AskAI stands out by offering AI features specifically designed for support agents. This is not available in Chaindesk or Kommunicate, giving My AskAI an edge in enhancing the productivity of human agents.
Chaindesk offers a range of pricing plans from a free tier to an enterprise plan costing $499 per month. Kommunicate's plans start at $100 per month for the Lite version and go up to custom pricing for enterprise solutions. My AskAI's plans are competitively priced, starting at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets or chats, making it the most cost-effective option among the three. Kommunicate charges $84, while My AskAI charges $99 for the same volume, positioning it in the higher price range.
Chaindesk offers different message credit limits based on the plan, ranging from 100 credits per month in the free tier to 100,000 credits in the enterprise plan. Kommunicate's tiers start at 1,000 messages for the Lite plan and go up to custom pricing for enterprise needs. My AskAI's tiers are based on conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations, with additional conversations costing $0.10 each.
All three platforms support human handover and provide conversation analytics and insights, ensuring a seamless transition from AI to human agents and valuable data for performance improvement.
Both Chaindesk and My AskAI offer an AI email assistant, a feature not available in Kommunicate. This can be particularly useful for automating email responses and managing email-based customer interactions.
All three platforms support email lead capture, helping businesses gather and manage potential customer information effectively.
Chaindesk's content storage limits vary significantly across plans, from 20,000 words in the free tier to 300,000,000 words in the enterprise plan. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Chaindesk's number of agents varies by plan, starting with one agent in the free tier and going up to 100 agents in the enterprise plan. Kommunicate does not specify the number of chatbots or agents for its plans. My AskAI provides one agent with two modes (public and private) in both the Essentials and Pro plans, with unlimited agents in the Enterprise plan.
None of the platforms offer a hosted help center. Kommunicate is the only platform that provides a chatbot flow builder, which can be useful for creating customized chatbot interactions.
Chaindesk, Kommunicate, and My AskAI offer various integrations for content and knowledge management. My AskAI provides the most extensive range, including integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI also offers a broad range, including Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with Chaindesk offering community and email support in the free tier and dedicated support in higher
