AI customer support features comparison: Chaindesk vs Helpkit
Chaindesk and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and providing various support functionalities. Chaindesk offers a more cost-effective solution at $13 per 1,000 tickets/chats compared to Helpkit's $49 for the same volume. Chaindesk provides several usage tiers, including a free plan with 100 message credits per month and various paid plans ranging from $25 to $499 per month, accommodating up to 100,000 message credits monthly. It includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture.
Helpkit, on the other hand, does not specify its usage tiers but offers price plans starting from $19 per month for the Starter plan up to $79 per month for the Professional plan, with an additional $49 per month for its AI Chatbot. While it also includes analytics/insights and email lead capture, it lacks a human handover feature and an AI email assistant, which are present in Chaindesk. This positions Chaindesk as a potentially more versatile and cost-effective option for businesses looking for comprehensive AI customer support capabilities.
Full breakdown: All available features and pricing
| Feature | Chaindesk | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo |
Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $49 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) |
Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger |
Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 |
GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Introduction
In the competitive landscape of AI customer support tools, companies like Chaindesk, Helpkit, and My AskAI aim to deflect support tickets through advanced AI capabilities. Here, we provide an objective comparison of their key features, pricing, and capabilities to help you understand their market positions.
AI Customer Support Features
All three platforms, Chaindesk, Helpkit, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chaindesk nor Helpkit offer.
Pricing Plans
Chaindesk offers a range of plans from Free at $0/month to Enterprise at $499/month. Helpkit pricing starts at $19/month for the Starter plan and goes up to $79/month for the Professional plan, with an additional $49/month for the HelpKit AI Chatbot. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When it comes to the cost per 1,000 tickets or chats, Chaindesk charges $13, significantly lower than Helpkit at $49 and My AskAI at $99.
Usage Tiers
Chaindesk provides various usage tiers, from 100 message credits per month in their Free plan to 100,000 message credits per month in their Enterprise plan. Helpkit does not specify usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Human Handover
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. Helpkit does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, aiding in performance monitoring and decision-making.
AI Email Assistant
Chaindesk and My AskAI include an AI email assistant feature, while Helpkit does not.
Email Lead Capture
All three platforms—Chaindesk, Helpkit, and My AskAI—offer email lead capture capabilities.
Content Limits
Chaindesk has varying content limits based on the plan, from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan. Helpkit does not specify content limits. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Chaindesk offers between 1 and 100 agents depending on the plan. Helpkit does not specify the number of chatbots/agents. My AskAI provides 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
Hosted Help Centre
Helpkit is the only platform that offers a hosted help center. Neither Chaindesk nor My AskAI provide this feature.
Chatbot Flow Builder
None of the three platforms—Chaindesk, Helpkit, or My AskAI—offer a chatbot flow builder.
Integrations (Content/Knowledge)
Chaindesk integrates with various platforms such as Website, Notion, YouTube, and Google Drive. Helpkit integrates solely with Notion. My AskAI supports a wide range of integrations, including Websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Chaindesk offers integrations with platforms like Website, Wordpress, Slack, and WhatsApp. Helpkit supports website integrations. My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and many more.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Chaindesk offers varying levels of support depending on the plan, from community and email support to premium dedicated support. Helpkit does not specify support levels. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models and API Access
Chaindesk uses GPT-4o mini and GPT-4 models. Helpkit uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. Both Chaindesk and My AskAI provide API access, whereas Helpkit does not.
Conclusion
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with its AI features for support agents, extensive integrations, and comprehensive support options. This positions My AskAI as a versatile and scalable solution in the AI customer support market.
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