Chaindesk and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and providing various support functionalities. Chaindesk offers a more cost-effective solution at $13 per 1,000 tickets/chats compared to Helpkit's $49 for the same volume. Chaindesk provides several usage tiers, including a free plan with 100 message credits per month and various paid plans ranging from $25 to $499 per month, accommodating up to 100,000 message credits monthly. It includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture.
Helpkit, on the other hand, does not specify its usage tiers but offers price plans starting from $19 per month for the Starter plan up to $79 per month for the Professional plan, with an additional $49 per month for its AI Chatbot. While it also includes analytics/insights and email lead capture, it lacks a human handover feature and an AI email assistant, which are present in Chaindesk. This positions Chaindesk as a potentially more versatile and cost-effective option for businesses looking for comprehensive AI customer support capabilities.
| Feature | Chaindesk | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $49 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
In the competitive landscape of AI customer support tools, companies likeChaindesk,Helpkit, andMy AskAIaim to deflect support tickets through advanced AI capabilities. Here, we provide an objective comparison of their key features, pricing, and capabilities to help you understand their market positions.
All three platforms,Chaindesk,Helpkit, andMy AskAI, offer AI customer support features. However,My AskAIstands out by also providing AI features specifically designed for support agents, which neitherChaindesknorHelpkitoffer.
Chaindeskoffers a range of plans from Free at $0/month to Enterprise at $499/month.Helpkitpricing starts at $19/month for the Starter plan and goes up to $79/month for the Professional plan, with an additional $49/month for the HelpKit AI Chatbot.My AskAIoffers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably,My AskAIprovides a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats,Chaindeskcharges $13, significantly lower thanHelpkitat $49 andMy AskAIat $99.
Chaindeskprovides various usage tiers, from 100 message credits per month in their Free plan to 100,000 message credits per month in their Enterprise plan.Helpkitdoes not specify usage tiers.My AskAIoffers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
BothChaindeskandMy AskAIsupport human handover, allowing seamless transition from AI to human agents.Helpkitdoes not offer this feature.
All three platforms provide conversation analytics and insights, aiding in performance monitoring and decision-making.
ChaindeskandMy AskAIinclude an AI email assistant feature, whileHelpkitdoes not.
All three platforms—Chaindesk,Helpkit, andMy AskAI—offer email lead capture capabilities.
Chaindeskhas varying content limits based on the plan, from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan.Helpkitdoes not specify content limits.My AskAIprovides unlimited webpages and documents across all plans, with automatic updates.
Chaindeskoffers between 1 and 100 agents depending on the plan.Helpkitdoes not specify the number of chatbots/agents.My AskAIprovides 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
Helpkitis the only platform that offers a hosted help center. NeitherChaindesknorMy AskAIprovide this feature.
None of the three platforms—Chaindesk,Helpkit, orMy AskAI—offer a chatbot flow builder.
Chaindeskintegrates with various platforms such as Website, Notion, YouTube, and Google Drive.Helpkitintegrates solely with Notion.My AskAIsupports a wide range of integrations, including Websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chaindeskoffers integrations with platforms like Website, Wordpress, Slack, and WhatsApp.Helpkitsupports website integrations.My AskAIprovides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and many more.
All three platforms are GDPR compliant, but none are SOC-2 compliant.Chaindeskoffers varying levels of support depending on the plan, from community and email support to premium dedicated support.Helpkitdoes not specify support levels.My AskAIprovides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Chaindeskuses GPT-4o mini and GPT-4 models.Helpkituses GPT-4.My AskAIoffers GPT-4o for Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. BothChaindeskandMy AskAIprovide API access, whereasHelpkitdoes not.
In summary, while all three platforms offer robust AI customer support features,My AskAIdistinguishes itself with its AI features for support agents, extensive integrations, and comprehensive support options. This positionsMy AskAIas a versatile and scalable solution in the AI customer support market.
