Chaindesk and HappyChat AI are both AI customer support tools designed to deflect support tickets and streamline customer service interactions. Chaindesk offers a range of features including human handover, analytics and insights, an AI email assistant, and email lead capture. The pricing for Chaindesk is tiered, starting with a free plan that includes 100 message credits per month, and scaling up to an enterprise plan that offers 100,000 message credits per month for $499. The cost per 1,000 tickets or chats is $13, making it a cost-effective option for high-volume users.
HappyChat AI, on the other hand, provides similar core functionalities such as analytics and insights and email lead capture, but it does not support human handover or include an AI email assistant. Its pricing structure starts with a free plan offering 50 messages per month and goes up to an enterprise plan with 50,000 message credits per month for $399. The cost per 1,000 tickets or chats is $24, which is higher compared to Chaindesk. Despite the higher cost, HappyChat AI offers a competitive range of features and a slightly lower entry price for its paid plans.
Overall, both platforms cater to different needs and budgets, with Chaindesk focusing on providing comprehensive support features at a lower cost per interaction, while HappyChat AI offers a simpler, potentially more accessible entry point for smaller operations.
| Feature | Chaindesk | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $24 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, HappyChat AI, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms provide AI customer support features. However, only My AskAI and HappyChat AI offer additional AI features specifically for support agents. Chaindesk does not include these capabilities.
Chaindesk offers a tiered pricing structure starting from a free plan up to an Enterprise plan at $499 per month. HappyChat AI also has a free plan, with its highest tier, the Enterprise Plan, priced at $399 per month. My AskAI provides three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by HappyChat AI at $24. My AskAI has the highest rate at $99.
Chaindesk and HappyChat AI offer various message credits per month based on the chosen plan. My AskAI's usage tiers are defined by the number of conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations. Additional conversations cost $0.10 each.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Chaindesk and My AskAI both include an AI email assistant, whereas HappyChat AI does not offer this feature.
All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Chaindesk and HappyChat AI impose content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and document storage across all plans, with automatic updates.
Chaindesk and HappyChat AI offer multiple chatbots or agents depending on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help center or a chatbot flow builder.
Chaindesk supports integrations with various content and knowledge platforms such as Notion and Google Drive. HappyChat AI offers fewer integrations, focusing on basic file types and website content. My AskAI provides extensive integrations, including Confluence, SharePoint, and more advanced options like Salesforce and Zendesk.
Chaindesk and HappyChat AI support integrations with common platforms like Slack, WhatsApp, and Shopify. My AskAI offers a broader range of integrations, including HubSpot, Teams, and various customer service platforms like Intercom and Zendesk.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, a certification not held by Chaindesk or My AskAI. In terms of support, My AskAI provides priority support and a success manager for Enterprise users, while Chaindesk and HappyChat AI offer varying levels of support based on the plan.
Chaindesk uses GPT-4o mini and GPT-4 models. HappyChat AI offers GPT-3 across most plans, with GPT-4 available in higher tiers. My AskAI uses GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini.
All three platforms provide API access, allowing for integration with other systems and customization of the AI capabilities.
Chaindesk, HappyChat AI, and My AskAI each offer unique features and pricing structures suitable for different business needs. My AskAI stands out with its extensive integration options, unlimited content storage, and comprehensive support for both AI customer support and agent features.
