Chaindesk and Dante are AI customer support tools designed to deflect support tickets by automating responses and managing customer inquiries. Chaindesk offers a tiered pricing structure with a cost of $13 per 1,000 tickets or chats, and its plans range from a free tier with 100 message credits per month to an enterprise plan with 100,000 message credits per month. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture. Chaindesk's pricing plans start at $0 per month for the free tier, with the enterprise plan costing $499 per month.
Dante, on the other hand, charges $25 per 1,000 tickets or chats and provides various usage tiers, from a free plan with 50 message credits to a business plan with 40,000 message credits. Additional features such as human handover, analytics and insights, and email lead capture are included, but it lacks an AI email assistant. Dante's pricing plans start at $0 per month for the free tier, with the business plan priced at $399 per month. Dante also offers several add-ons like unlimited AI messages for $49 per month and custom domains for $5 per month.
In summary, while both Chaindesk and Dante provide essential AI customer support features, Chaindesk offers a more comprehensive set of tools, including an AI email assistant, at a lower cost per 1,000 tickets or chats. Dante, however, provides more granular add-on options, allowing for greater customization according to specific business needs.
| Feature | Chaindesk | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $25 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Chaindesk, Dante, and My AskAI, provide AI customer support features aimed at improving customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Chaindesk nor Dante provide.
Chaindesk offers four pricing plans ranging from a free tier to an enterprise plan at $499 per month. Dante provides a more granular pricing structure with five tiers, starting from a free plan up to a business plan at $399 per month, plus additional costs for specific features. My AskAI has a simpler pricing model with three tiers: Essentials at $60, Pro at $99, and Enterprise priced on application, all of which come with a 30-day free trial without requiring a credit card.
For handling 1,000 tickets or chats, Chaindesk charges $13, while Dante charges $25. My AskAI has a higher rate at $99 per 1,000 tickets/chats, which could be reflective of their more advanced AI capabilities or additional features.
Chaindesk and Dante both offer multiple tiers based on message credits, with Chaindesk's highest tier allowing up to 100,000 message credits per month and Dante's up to 40,000. My AskAI uses a conversation-based model, offering 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Chaindesk, Dante, and My AskAI all provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
Chaindesk and My AskAI include AI email assistant features, which Dante lacks. This allows for automated handling of email queries, further enhancing customer support capabilities.
All three platforms support email lead capture, helping businesses to gather and manage potential customer information efficiently.
Chaindesk offers different word storage limits based on the plan, ranging from 20,000 words on the free plan to 300,000,000 words on the enterprise plan. Dante's limits are based on characters per chatbot, with the highest plan allowing up to 100 million characters. My AskAI offers unlimited webpages and documents across all plans, automatically updated, which provides greater flexibility for content management.
Chaindesk provides a varying number of agents based on the plan, with up to 100 agents on the enterprise plan. Dante offers up to 40 chatbots on its highest plan. My AskAI allows one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder, indicating a focus on direct AI interaction rather than structured help content or customizable chatbot workflows.
Chaindesk and Dante support integrations with various content and knowledge management systems, including websites, Notion, Google Drive, and files in multiple formats. My AskAI offers a broader range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing more extensive connectivity options.
Chaindesk and Dante both offer integrations with multiple end-user platforms like Slack, WhatsApp, and Messenger. My AskAI extends this further with integrations to HubSpot, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chaindesk offers varying levels of support based on the plan, from community support to premium dedicated support. Dante provides support through a Discord community and API setup support for higher tiers. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and a dedicated success manager on the Enterprise plan.
Chaindesk and Dante offer GPT-4o mini and GPT-4 models. My AskAI uses GPT-4o across all plans and additionally offers Claude and Gemini models on the Enterprise plan, providing a broader range of AI capabilities. All three platforms provide API access, allowing for customization and integration with other systems.
Chaindesk, Dante, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI stands out with its additional AI features for support agents, broader content and end-user integrations, and flexible content limits, positioning it as a comprehensive solution for businesses seeking advanced AI customer support capabilities.
