Chaindesk and CustomGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a range of pricing plans starting from a free tier with 100 message credits per month, scaling up to an enterprise plan at $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13. Chaindesk includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture, making it a versatile option for businesses of various sizes.
CustomGPT, on the other hand, has a higher cost per 1,000 tickets or chats at $250. Its pricing plans start at $99 per month for 1,000 GPT-4 queries and go up to a premium plan at $499 per month for 5,000 GPT-4 queries, with an enterprise option available upon request. CustomGPT includes analytics/insights and email lead capture but does not offer human handover or an AI email assistant. This positions CustomGPT as a more premium solution, potentially suited for businesses that prioritize advanced query handling over a broader feature set.
| Feature | Chaindesk | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $250 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, CustomGPT, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Chaindesk, CustomGPT, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate their customer service operations. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability that Chaindesk and CustomGPT do not provide.
Chaindesk offers a variety of pricing plans ranging from a free tier to an enterprise plan costing $499 per month. CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with custom pricing for enterprise solutions. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, making it the most cost-effective option. CustomGPT is the most expensive at $250 per 1,000 tickets/chats. My AskAI charges $99 per 1,000 tickets/chats, positioning itself in the middle of the pricing spectrum.
Chaindesk and CustomGPT offer different usage tiers based on message credits or GPT-4 queries. Chaindesk's free plan includes 100 message credits per month, while its enterprise plan offers up to 100,000 message credits. CustomGPT's tiers range from 1,000 to 5,000 GPT-4 queries per month, with custom options for enterprises. My AskAI's usage tiers are based on conversations, offering 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CustomGPT, however, does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their service quality.
Chaindesk and My AskAI offer AI email assistants, whereas CustomGPT does not. This feature can be particularly useful for automating email responses and managing customer inquiries more efficiently.
All three platforms—Chaindesk, CustomGPT, and My AskAI—include email lead capture capabilities, aiding businesses in generating and managing leads.
Chaindesk and CustomGPT have specific content storage limits based on the pricing tier. Chaindesk's Enterprise plan supports up to 300 million words, while CustomGPT's Premium plan offers the same limit with custom options for enterprises. My AskAI provides unlimited content storage across all plans, updated automatically.
Chaindesk's number of agents ranges from 1 in the free plan to 100 in the enterprise plan. CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan, with custom options for enterprises. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
All platforms offer various integrations. Chaindesk integrates with website platforms, Notion, Google Drive, YouTube, and several messaging apps. CustomGPT supports a wide range of content and end-user integrations, including public web content and various document formats. My AskAI offers extensive integrations with websites, various file formats, Google Drive, Notion, Confluence, SharePoint, and many more, including popular customer service platforms like Zendesk and Intercom.
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, Chaindesk offers different levels of support based on the pricing tier, with premium support for enterprise users. CustomGPT provides helpdesk support and tailored onboarding for enterprise clients. My AskAI offers web and email support for Essentials users, priority support for Pro users, and dedicated support through Slack and a success manager for Enterprise clients.
Chaindesk uses GPT-4o mini and GPT-4 models. CustomGPT employs GPT-4 across all plans. My AskAI offers GPT-4o in the Essentials and Pro plans, with the option of GPT-4o, Claude, or Gemini for Enterprise users. All three platforms provide API access.
In summary, while all three platforms—Chaindesk, CustomGPT, and My AskAI—offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, more flexible pricing, and extensive integrations. This makes My AskAI a comprehensive solution for businesses looking to enhance their customer support operations.
