Chaindesk and Customerly are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chaindesk offers a tiered pricing structure with its Free plan providing 100 message credits per month at no cost, while its highest Enterprise plan costs $499 per month for 100,000 message credits. The cost per 1,000 tickets/chats with Chaindesk is $13, making it a more economical option for businesses with high-volume support needs. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
In comparison, Customerly's pricing for 1,000 tickets/chats is significantly higher at $300, with usage-based billing for its Startup, Pro, and Enterprise plans. Its Essential plan starts at $9 per month, while the Enterprise plan is priced at $299 monthly. Customerly also provides human handover, analytics and insights, an AI email assistant, and email lead capture features. Despite the higher cost per interaction, Customerly offers a range of plans that cater to different business sizes and needs. Both tools aim to enhance customer support efficiency, though Chaindesk positions itself as a cost-effective solution for larger volumes of customer interactions.
| Feature | Chaindesk | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $300 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Customerly, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs.
All three platforms—Chaindesk, Customerly, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of the support team.
Chaindesk offers a range of pricing plans starting from a free tier and scaling up to an Enterprise plan at $499 per month. Customerly’s plans range from $9 to $299 per month. My AskAI’s pricing starts at $60 for the Essentials plan, with a Pro plan at $99 and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency per 1,000 tickets or chats, Chaindesk charges $13, Customerly charges $300, and My AskAI charges $99. This makes Chaindesk the most cost-effective option in this specific metric, with My AskAI positioned in the middle.
Chaindesk provides various usage tiers, starting from 100 message credits per month in the free plan to 100,000 message credits per month in the Enterprise plan. Customerly follows a usage-based billing model for its tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transitions and valuable insights for improving customer support strategies.
Each platform includes an AI email assistant and email lead capture capabilities, helping businesses automate and optimize their email communications and lead generation processes.
Chaindesk offers varying content storage limits across its plans, with the Enterprise plan allowing up to 300 million words. Customerly’s interaction limits range from 1,000 to 50,000 interactions. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring scalability and ease of use.
Chaindesk offers a range of agents from 1 in the free plan to 100 in the Enterprise plan. Customerly does not specify the number of chatbots or agents. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform offering a hosted help center and a chatbot flow builder, which can be beneficial for businesses looking for comprehensive support solutions.
Chaindesk integrates with various content and end-user platforms, including Notion, YouTube, and Slack. Customerly’s integrations include Wordpress, Zapier, and Google Ads. My AskAI offers extensive integrations with content platforms like Google Drive, Notion, and Confluence, and end-user platforms like Zendesk, Intercom, and Slack, making it a versatile choice for businesses with diverse integration needs.
All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Chaindesk offers different levels of support based on the plan, Customerly’s support details are not provided, and My AskAI offers web and email support for Essentials, priority support for Pro, and comprehensive support including a success manager for Enterprise.
Chaindesk and Customerly primarily use GPT-4o models. My AskAI uses GPT-4o across all plans, with additional options like GPT-4o/Claude/Gemini available for Enterprise users. All three platforms provide API access, allowing for further customization and integration.
In summary, while Chaindesk and Customerly offer various features and pricing plans, My AskAI stands out with its comprehensive AI support features for agents, extensive integrations, and flexible
