AI customer support features comparison: Chaindesk vs Customerly

Introduction to AI Customer Support Tools

Chaindesk, Customerly, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Chaindesk, Customerly, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of the support team.

Pricing Plans

Chaindesk offers a range of pricing plans starting from a free tier and scaling up to an Enterprise plan at $499 per month. Customerly’s plans range from $9 to $299 per month. My AskAI’s pricing starts at $60 for the Essentials plan, with a Pro plan at $99 and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost efficiency per 1,000 tickets or chats, Chaindesk charges $13, Customerly charges $300, and My AskAI charges $99. This makes Chaindesk the most cost-effective option in this specific metric, with My AskAI positioned in the middle.

Usage Tiers

Chaindesk provides various usage tiers, starting from 100 message credits per month in the free plan to 100,000 message credits per month in the Enterprise plan. Customerly follows a usage-based billing model for its tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover and Analytics

All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transitions and valuable insights for improving customer support strategies.

AI Email Assistant and Lead Capture

Each platform includes an AI email assistant and email lead capture capabilities, helping businesses automate and optimize their email communications and lead generation processes.

Content Limits

Chaindesk offers varying content storage limits across its plans, with the Enterprise plan allowing up to 300 million words. Customerly’s interaction limits range from 1,000 to 50,000 interactions. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring scalability and ease of use.

Number of Chatbots/Agents

Chaindesk offers a range of agents from 1 in the free plan to 100 in the Enterprise plan. Customerly does not specify the number of chatbots or agents. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform offering a hosted help center and a chatbot flow builder, which can be beneficial for businesses looking for comprehensive support solutions.

Integrations

Chaindesk integrates with various content and end-user platforms, including Notion, YouTube, and Slack. Customerly’s integrations include Wordpress, Zapier, and Google Ads. My AskAI offers extensive integrations with content platforms like Google Drive, Notion, and Confluence, and end-user platforms like Zendesk, Intercom, and Slack, making it a versatile choice for businesses with diverse integration needs.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Chaindesk offers different levels of support based on the plan, Customerly’s support details are not provided, and My AskAI offers web and email support for Essentials, priority support for Pro, and comprehensive support including a success manager for Enterprise.

AI Models and API Access

Chaindesk and Customerly primarily use GPT-4o models. My AskAI uses GPT-4o across all plans, with additional options like GPT-4o/Claude/Gemini available for Enterprise users. All three platforms provide API access, allowing for further customization and integration.

Conclusion

In summary, while Chaindesk and Customerly offer various features and pricing plans, My AskAI stands out with its comprehensive AI support features for agents, extensive integrations, and flexible usage tiers. This makes My AskAI a robust option for businesses seeking versatile and scalable AI customer support solutions.