AI customer support features comparison:Chaindeskvs CoSupport AI
Chaindesk and CoSupport AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a detailed pricing structure with a clear cost of $13 per 1,000 tickets or chats. It provides various usage tiers, including a free plan with 100 message credits per month and an enterprise plan with 100,000 message credits per month. Additional features include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities. Chaindesk's price plans range from a free tier to an enterprise plan at $499 per month, catering to a wide range of business needs.
In contrast, CoSupport AI does not provide specific details on pricing per 1,000 tickets or chats, usage tiers, or feature specifics such as human handover, analytics, AI email assistance, or email lead capture. The pricing plans for CoSupport AI are also not disclosed, making it difficult to compare directly with Chaindesk. This lack of transparency could indicate a more customized or enterprise-focused approach, requiring potential customers to contact them for a personalized quote and feature set.
Full breakdown: All available features and pricing
| Feature | Chaindesk | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chaindesk pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview
Chaindesk, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Each product offers unique features, pricing plans, and capabilities that cater to different business needs.
AI Customer Support Features
All three platforms—Chaindesk, CoSupport AI, and My AskAI—offer AI customer support features. However, when it comes to providing AI features specifically for support agents, CoSupport AI and My AskAI include these, whereas Chaindesk does not.
Pricing Plans
Chaindesk offers a range of pricing plans starting from a free tier to an Enterprise plan at $499 per month. My AskAI provides plans starting at $60 for Essentials, $99 for Pro, and a POA (Price on Application) for Enterprise, with a 30-day free trial available on all plans. CoSupport AI's pricing details are not publicly provided.
AI Price Per 1,000 Tickets/Chats
Chaindesk charges $13 per 1,000 tickets/chats, while My AskAI charges $99. CoSupport AI's pricing for this metric is not available.
Usage Tiers
Chaindesk offers various usage tiers, ranging from 100 message credits per month in the free plan to 100,000 message credits per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
Both Chaindesk and My AskAI support human handover, allowing for seamless transitions from AI to human agents. CoSupport AI's support for this feature is not specified.
Conversation Analytics/Insights
Chaindesk and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. CoSupport AI does not provide information on this feature.
AI Email Assistant and Email Lead Capture
Both Chaindesk and My AskAI include AI email assistant and email lead capture features. CoSupport AI's capabilities in these areas are not detailed.
Content Limits
Chaindesk's content limits vary significantly across plans, from 20,000 words in the free plan to 300 million words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Chaindesk's number of agents ranges from 1 in the free plan to 100 in the Enterprise plan. My AskAI offers 1 agent (with two modes: public and private) in both the Essentials and Pro plans, and unlimited agents in the Enterprise plan. CoSupport AI does not provide this information.
Hosted Help Centre and Chatbot Flow Builder
Neither Chaindesk nor My AskAI offer a hosted help center or chatbot flow builder. CoSupport AI's offerings in these areas are not specified.
Integrations (Content/Knowledge)
Chaindesk integrates with various platforms such as Website, Notion, YouTube, Google Drive, and file types like PDFs and DOCX. My AskAI supports a broader range of integrations, including Websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Chaindesk offers integrations with platforms like Website, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI supports a wide array of end-user integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
Both Chaindesk and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. CoSupport AI's compliance details are not provided.
Support
Chaindesk's support varies by plan, ranging from community and email support in the free tier to premium, dedicated support with tailored solutions in the Enterprise plan. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and Success Manager support for Enterprise. CoSupport AI's support details are not available.
AI Models Available
Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like GPT-4o/Claude/Gemini in the Enterprise plan. CoSupport AI uses its own AI models.
API Access
Both Chaindesk and My AskAI provide API access, facilitating integration with other systems. CoSupport AI's API access details are not specified.
Conclusion
My AskAI stands out with its comprehensive range of integrations, unlimited content limits, and flexible support options, making it a robust choice for businesses seeking extensive AI customer support capabilities.
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