Chaindesk and Cody AI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to customers. Chaindesk offers a more comprehensive feature set and flexible pricing options compared to Cody AI. Chaindesk's pricing starts at $0 per month for a free tier with 100 message credits, scaling up to $499 per month for the Enterprise tier, which includes 100,000 message credits. The cost per 1,000 tickets or chats with Chaindesk is $13. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture, making it a robust solution for businesses looking for a comprehensive support tool.
On the other hand, Cody AI's pricing starts at $29 per month for the Basic tier, which includes 2,500 credits, and goes up to $249 per month for the Advanced tier with 25,000 credits. The cost per 1,000 tickets or chats with Cody AI is $29. Unlike Chaindesk, Cody AI does not offer human handover, analytics and insights, an AI email assistant, or email lead capture. This positions Cody AI as a more straightforward and potentially less feature-rich option compared to Chaindesk. Both tools are designed to enhance customer support efficiency, but Chaindesk provides a broader range of functionalities and more cost-effective pricing for high-volume usage.
| Feature | Chaindesk | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $29 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chaindesk pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chaindesk, Cody AI, and My AskAI—offer robust AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing the overall support experience.
Chaindesk offers a range of pricing plans starting from a free tier up to an Enterprise plan at $499 per month. Cody AI’s pricing begins at $29 per month and goes up to $249 per month for the Advanced plan. My AskAI provides plans starting at $60 for the Essentials plan, with a Pro plan at $99, and an Enterprise plan available upon request. My AskAI also offers a 30-day free trial on all plans, with no credit card required, making it accessible for businesses to test the service.
When it comes to the cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by Cody AI at $29. My AskAI is priced higher at $99 per 1,000 tickets or chats, which might reflect its broader range of features and integrations.
Chaindesk offers different message credit limits based on the plan, ranging from 100 credits per month on the Free plan to 100,000 credits per month on the Enterprise plan. Cody AI’s usage tiers start at 2,500 credits for the Basic plan and go up to 25,000 credits for the Advanced plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents, whereas Cody AI does not. Additionally, My AskAI and Chaindesk offer conversation analytics and insights, a feature missing in Cody AI.
Chaindesk and My AskAI both include an AI email assistant and email lead capture capabilities, while Cody AI does not offer these features.
My AskAI offers unlimited storage for webpages and documents across all plans, which is updated automatically. In contrast, Chaindesk and Cody AI have specific content limits based on the plan, with Chaindesk offering up to 300 million words of storage and Cody AI allowing up to 25,000 documents and website pages.
Chaindesk and Cody AI offer multiple agents or bots depending on the plan. For example, Chaindesk’s Enterprise plan supports up to 100 agents, while Cody AI’s Advanced plan supports up to 50 bots. My AskAI’s Essentials and Pro plans support one agent with two modes (public and private), and the Enterprise plan offers unlimited agents.
My AskAI supports a wide range of integrations for both content/knowledge and end-user interactions, including popular platforms like Zendesk, Intercom, Salesforce, and many others. Chaindesk and Cody AI offer fewer integrations in comparison, with Chaindesk supporting platforms like Notion and Google Drive, and Cody AI integrating with Slack and Discord.
Both Chaindesk and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI provides tiered support options, including priority web, email, and video support for Pro users, and dedicated Slack and Success manager support for Enterprise users. Chaindesk offers dedicated support starting from the Growth plan, while Cody AI offers the same level of support across all plans.
All three platforms offer API access. My AskAI uses GPT-4o for the Essentials and Pro plans and offers additional models like Claude and Gemini for Enterprise users. Chaindesk uses GPT-4o mini and GPT-4, while Cody AI utilizes
