All AI Agent Comparisons> Chaindesk vs. Chatwith

AI customer support features comparison:Chaindeskvs Chatwith

Compare Chaindesk and Chatwith to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Chaindesk and Chatwith are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Chaindesk offers a more comprehensive feature set, including human handover, AI email assistant, and email lead capture. It is priced at $13 per 1,000 tickets/chats, with usage tiers ranging from a free plan with 100 message credits per month to an enterprise plan with 100,000 message credits per month. The pricing plans start from $0 per month for the free tier and go up to $499 per month for the enterprise tier.

Chatwith, on the other hand, charges $24 per 1,000 tickets/chats and does not offer human handover or an AI email assistant. It does provide analytics/insights and email lead capture. Chatwith's usage tiers range from a free plan with 50 messages per month to a business plan offering 3,000 messages per month. The pricing for Chatwith starts at $0 per month for the free tier and goes up to $59 per month for the business tier. While both platforms aim to reduce customer support workload, Chaindesk provides more advanced features and higher message limits at a lower cost per message, positioning it as a more cost-effective solution for larger volume needs.

Full breakdown: All available features and pricing

Understand all about Chaindesk's and Chatwith's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Chaindesk	Chatwith	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	No	Yes
Price Plans	Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo	Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$13	$24	$99
Usage Tiers	Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo	Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	No	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	Yes	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Chaindesk pricing page	Chatwith pricing page	My AskAI pricing page
Content Limits	Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage	Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents	Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	No	No	No
Integrations (Content/Knowledge)	Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls)	Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Website Wordpress Slack Crisp Zapier WhatsApp Telegram Shopify Messenger	ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram WhatsApp	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions	Free - Community Standard - Community, 72h email response Business - Community, 24h email response	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	GPT-4o mini GPT-4	Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

AI Customer Support Tools: Chaindesk vs. Chatwith vs. My AskAI

Chaindesk, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and assist users with automated responses. Each platform offers unique features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms, Chaindesk, Chatwith, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall support experience.

Pricing Plans

Chaindesk offers a range of pricing plans from a free tier to an enterprise option at $499 per month. Chatwith’s plans start free, with the Standard plan at $19 per month and the Business plan at $59 per month. My AskAI offers three tiers: Essentials at $60, Pro at $99, and a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost per 1,000 tickets or chats, Chaindesk charges $13, Chatwith $24, and My AskAI $99. While My AskAI has a higher cost, it is important to consider the additional features and capabilities it offers.

Usage Tiers

Chaindesk and Chatwith have different usage tiers based on message credits and conversations. Chaindesk’s free plan includes 100 message credits per month, while Chatwith’s free plan offers 50 messages per month. My AskAI provides 200 conversations per month on its Essentials plan, with additional conversations costing $0.10 each.

Human Handover

Both Chaindesk and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatwith does not offer this feature, which may be a consideration for businesses needing this capability.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer support interactions.

AI Email Assistant

Chaindesk and My AskAI include an AI email assistant feature, whereas Chatwith does not. This can be a significant advantage for businesses looking to automate email responses.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather leads from customer interactions.

Content Limits

Chaindesk has specific content storage limits depending on the plan, ranging from 20,000 words on the free plan to 300,000,000 words on the enterprise plan. Chatwith’s plans are based on character limits, with up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.

Number of Chatbots/Agents

Chaindesk and Chatwith limit the number of chatbots or agents based on the plan. Chaindesk allows from 1 to 100 agents, while Chatwith offers 1 to 2 chatbots. My AskAI provides 1 chatbot with two modes (public and private) on its lower plans and unlimited chatbots on the enterprise plan.

Integrations (Content/Knowledge)

All three platforms integrate with various content and knowledge sources. Chaindesk supports integrations with websites, Notion, YouTube, and Google Drive, among others. Chatwith integrates with websites, files, and services/APIs. My AskAI offers extensive integrations, including Google Drive, Confluence, SharePoint, Gitbook, and more.

Integrations (End Users)

Chaindesk, Chatwith, and My AskAI all support integrations with end-user platforms. Chaindesk integrates with platforms like Slack, WhatsApp, and Shopify. Chatwith supports integrations with Zapier, Shopify, and Slack. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, and more.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support varies, with Chaindesk offering different levels of support based on the plan, Chatwith providing community and email support, and My AskAI offering web, email, and priority support for higher tiers.

AI Models Available

Chaindesk uses GPT-4o mini and GPT-4 models. Chatwith utilizes GPT-3.5 Turbo and GPT-4 models. My AskAI employs GPT-4o across all plans, with additional options like Claude and Gemini for enterprise users.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional support agent features, extensive integrations, and a comprehensive trial period. Businesses should consider these factors when choosing the best tool for their needs.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation