Chaindesk and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a range of pricing plans, starting with a free tier that includes 100 message credits per month and scaling up to an enterprise plan at $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is $13. Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities, making it a versatile tool for businesses of various sizes.
Chatling, on the other hand, has a slightly higher cost per 1,000 tickets or chats at $16. It also offers a free plan with 100 chats per month, with its paid plans ranging from $35 per month for 5,500 chats to $99 per month for 20,000 chats. Unlike Chaindesk, Chatling does not support human handover or an AI email assistant, though it does provide analytics and insights and email lead capture. This positions Chatling as a more straightforward, chat-focused solution, potentially appealing to businesses that prioritize chat interactions over email support functionalities.
| Feature | Chaindesk | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $16 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Chatling, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer service operations. Each offers unique features, pricing plans, and capabilities. This summary will compare these three tools to help you understand their strengths and weaknesses.
All three platforms, Chaindesk, Chatling, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Chaindesk nor Chatling offer.
Chaindesk offers four pricing plans: Free at $0 per month, Growth at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. Chatling has three plans: Free at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, while Chatling charges $16 for the same volume. My AskAI has a higher rate at $99 per 1,000 tickets/chats, but this cost is often justified by its additional features and capabilities.
Chaindesk's usage tiers range from 100 message credits per month in the Free plan to 100,000 message credits per month in the Enterprise plan. Chatling's tiers range from 100 chats per month in the Free plan to 20,000 chats per month in the Ultimate plan. My AskAI's tiers start at 200 conversations per month in the Essentials plan, going up to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI offer human handover capabilities, allowing seamless transitions from AI to human agents. Chatling, however, does not support this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.
Chaindesk and My AskAI both offer AI email assistants, while Chatling does not include this feature. This makes My AskAI and Chaindesk more versatile for businesses that rely heavily on email communication.
All three platforms—Chaindesk, Chatling, and My AskAI—support email lead capture, which helps businesses collect and manage potential customer information.
Chaindesk's content limits vary significantly across its plans, ranging from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan. Chatling's limits range from 500,000 characters in the Free plan to 65,000,000 characters in the Ultimate plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing significant flexibility.
Chaindesk supports 1 agent in the Free plan, up to 100 agents in the Enterprise plan. Chatling allows 2 chatbots in the Free plan, up to 53 in the Ultimate plan. My AskAI offers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the three platforms—Chaindesk, Chatling, or My AskAI—offer a hosted help centre.
Chatling is the only platform that includes a chatbot flow builder, which can be useful for creating customized chatbot interactions. Chaindesk and My AskAI do not offer this feature.
Chaindesk integrates with platforms like Notion, YouTube, Google Drive, and various file types. Chatling supports websites, knowledge bases, and a few file types. My AskAI provides extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chaindesk integrates with platforms like Slack, WhatsApp, Telegram, and Shopify. Chatling supports Shopify, Squarespace, WordPress, Wix, and PrestaShop. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Chaindesk and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer GDPR compliance. None of the platforms are SOC-2 compliant.
Chaindesk offers varying levels of support, from community and email support in the Free plan to premium, dedicated support in the Enterprise plan. Chatling provides 24/7 email support across all its plans. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a dedicated success manager in the Enterprise plan.
Chaindesk uses GPT-4o mini and GPT-4 models. Chatling offers a variety of models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o in the Essentials and Pro plans, with the option to use Claude and Gemini models in the Enterprise plan.
All three platforms—Chaindesk, Chatling, and My AskAI—provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
By understanding these features, pricing, and capabilities, businesses can make an informed decision about which AI customer support tool best meets their needs.
