Chaindesk and Chatbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chaindesk offers a comprehensive range of features, including human handover, analytics/insights, AI email assistant, and email lead capture. It provides four pricing plans: Free, Growth ($25/month), Pro ($99/month), and Enterprise ($499/month), with a cost of $13 per 1,000 tickets/chats. The usage tiers range from 100 message credits per month in the Free plan to 100,000 message credits per month in the Enterprise plan.
Chatbase, on the other hand, also includes analytics/insights and email lead capture but lacks human handover and an AI email assistant. It offers a different pricing structure with plans: Free, Hobby ($19/month), Standard ($99/month), and Unlimited ($399/month), costing $25 per 1,000 tickets/chats. The usage tiers start at 20 messages per month in the Free plan and go up to 40,000 messages per month in the Unlimited plan. Additionally, Chatbase provides options for extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding at additional costs.
Overall, Chaindesk positions itself with a lower cost per 1,000 tickets/chats and more inclusive features in its higher-tier plans, while Chatbase offers flexible add-ons and a broader range of customization options, albeit at a higher cost per 1,000 tickets/chats.
| Feature | Chaindesk | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $25 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities aimed at improving customer interactions and reducing the workload on human support agents.
All three platforms—Chaindesk, Chatbase, and My AskAI—offer AI customer support features, making them capable of handling customer inquiries and providing automated responses. However, when it comes to offering AI features specifically for support agents, Chaindesk falls short as it does not provide such functionalities, unlike Chatbase and My AskAI.
Chaindesk provides a range of pricing plans starting from a free tier to an enterprise level at $499 per month. Chatbase also offers a free plan but has a slightly different tier structure, with the highest plan priced at $399 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month, and enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a significant benefit for potential users.
The cost per 1,000 tickets or chats varies significantly among the platforms. Chaindesk charges $13, Chatbase charges $25, and My AskAI charges $99. Although My AskAI's cost is higher, it is essential to consider the additional features and integrations it offers.
Chaindesk and Chatbase both offer free usage tiers but with limited message credits. My AskAI’s usage tiers start at 200 conversations per month for the Essentials plan and go up to unlimited conversations for the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the set limits, providing flexibility for scaling.
Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when required. Chatbase lacks this feature. Both Chaindesk and My AskAI also offer an AI email assistant, which Chatbase does not provide, enhancing their capabilities in managing email inquiries.
All three platforms offer conversation analytics and insights, as well as email lead capture features. These functionalities are crucial for businesses looking to analyze customer interactions and capture leads effectively.
Chaindesk and Chatbase impose limits on content storage, with varying allowances depending on the pricing tier. In contrast, My AskAI offers unlimited storage for webpages and documents across all plans, ensuring users are not constrained by content limits.
Chaindesk and Chatbase offer multiple chatbots or agents depending on the pricing plan. My AskAI provides one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. This flexibility can be particularly advantageous for enterprises needing extensive chatbot deployments.
When it comes to integrations, My AskAI stands out with a comprehensive list, including major platforms like Zendesk, Intercom, Salesforce, and more. Chaindesk and Chatbase offer integrations but are more limited in scope. This extensive integration capability makes My AskAI a versatile choice for businesses with diverse software ecosystems.
All three platforms are GDPR compliant, ensuring data protection and privacy. None of them are SOC-2 compliant. Support options vary, with Chaindesk offering different levels of support based on the pricing tier, Chatbase providing email support and an account manager for higher tiers, and My AskAI offering priority support and a success manag
