AI customer support features comparison: Chaindesk vs Chat Thing
Chaindesk and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer interactions. Both services offer competitive pricing at $13 per 1,000 tickets/chats, but they differ significantly in their usage tiers and feature sets. Chaindesk provides a range of plans from Free to Enterprise, with message credits spanning from 100 to 100,000 per month. In contrast, Chat Thing's usage tiers range from Free to Enterprise, with message tokens ranging from 80,000 to 120,000,000 per month, indicating a higher volume capacity.
Chaindesk supports human handover, AI email assistance, and email lead capture, making it a versatile choice for businesses needing comprehensive customer support tools. It also includes detailed analytics and insights. Chat Thing, while offering extensive message token capacity and analytics/insights, does not support human handover or AI email assistance but does include email lead capture. Their pricing plans also vary, with Chaindesk's top-tier Enterprise plan priced at $499 per month, compared to Chat Thing's $299 per month for the same tier. This positions Chaindesk as a potentially more feature-rich option, while Chat Thing may appeal to users requiring higher message volume at a lower cost.
Full breakdown: All available features and pricing
| Feature | Chaindesk | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo |
Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $13 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo |
Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage |
Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents |
Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) |
YouTube Website RSS Feeds Google Drive Notion |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger |
Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions |
Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 |
GPT-4 GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
In the competitive landscape of AI customer support tools aimed at deflecting support tickets, Chaindesk, Chat Thing, and My AskAI each offer distinct features, pricing, and capabilities.
AI Customer Support Features
All three platforms—Chaindesk, Chat Thing, and My AskAI—provide AI customer support features, ensuring that they can handle customer inquiries and reduce the burden on human support agents.
AI Features for Support Agents
My AskAI stands out by offering AI features specifically designed to assist support agents, unlike Chaindesk and Chat Thing, which do not provide such capabilities.
Pricing Plans
Chaindesk offers four pricing tiers: Free ($0/mo), Growth ($25/mo), Pro ($99/mo), and Enterprise ($499/mo). Chat Thing's pricing ranges from Free ($0/mo) to Enterprise ($299/mo), with intermediate plans at $14/mo and $49/mo. My AskAI has three plans: Essentials ($60), Pro ($99), and Enterprise (POA), all of which come with a 30-day free trial without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Both Chaindesk and Chat Thing charge $13 per 1,000 tickets/chats, whereas My AskAI charges a higher rate of $99 for the same volume.
Usage Tiers
Chaindesk offers a range of message credits from 100/mo (Free) to 100,000/mo (Enterprise). Chat Thing provides token-based usage tiers, from 80,000 tokens/mo (Free) to 120,000,000 tokens/mo (Enterprise). My AskAI's conversation-based tiers start at 200 conversations/mo (Essentials) and go up to unlimited conversations (Enterprise), with additional conversations costing $0.10 each.
Human Handover
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents. Chat Thing does not offer this feature.
Conversation Analytics/Insights
All three platforms—Chaindesk, Chat Thing, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
AI Email Assistant
Chaindesk and My AskAI both offer AI email assistant capabilities, while Chat Thing does not include this feature.
Email Lead Capture
All three platforms support email lead capture, helping businesses to gather customer information and leads through their AI systems.
Content Limits
Chaindesk's storage ranges from 20,000 words (Free) to 300,000,000 words (Enterprise). Chat Thing uses storage tokens, from 600,000 tokens/mo (Free) to 120,000,000 tokens/mo (Enterprise). My AskAI offers unlimited webpages and document storage across all plans, with automatic updates.
Number of Chatbots/Agents
Chaindesk and Chat Thing provide multiple agents or chatbots depending on the plan. My AskAI offers one agent in Essentials and Pro plans, with the Enterprise plan allowing unlimited agents.
Hosted Help Centre and Chatbot Flow Builder
None of the three platforms—Chaindesk, Chat Thing, or My AskAI—offer a hosted help centre or a chatbot flow builder.
Integrations (Content/Knowledge)
Chaindesk integrates with Website, Notion, YouTube, Google Drive, and various file types. Chat Thing supports integrations with YouTube, Website, RSS Feeds, Google Drive, and Notion. My AskAI offers a broader range of integrations, including Websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Chaindesk integrates with platforms like Website, Wordpress, Slack, and others. Chat Thing supports Website, Mobile Apps, Social Media Platforms, Slack, and more. My AskAI has extensive end-user integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Chaindesk offers varying levels of support based on the plan, from community support to premium dedicated support. Chat Thing provides support ranging from community support (Free) to 24/7 phone and chat support (Enterprise). My AskAI offers web and email support in Essentials, priority support in Pro, and a dedicated success manager in Enterprise.
AI Models Available
Chaindesk uses GPT-4o mini and GPT-4 models. Chat Thing employs GPT-4 and GPT-4o. My AskAI offers GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
API Access
All three platforms—Chaindesk, Chat Thing, and My AskAI—offer API access, enabling businesses to integrate their AI capabilities into their existing systems.
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