Chaindesk and Botsonic are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Chaindesk offers a more cost-effective solution with a price of $13 per 1,000 tickets or chats, compared to Botsonic's $41 for the same volume. Chaindesk provides several usage tiers, including a Free plan with 100 message credits per month, a Growth plan at $25 per month for 5,000 message credits, a Pro plan at $99 per month for 10,000 message credits, and an Enterprise plan at $499 per month for 100,000 message credits. In contrast, Botsonic's pricing starts with a Free plan offering a one-time 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages.
Both platforms include analytics and insights, AI email assistants, and email lead capture capabilities. However, Chaindesk supports human handover, allowing seamless transition from AI to human agents when necessary, a feature not available in Botsonic. This distinction may influence businesses that require integrated human support as part of their customer service strategy. Overall, Chaindesk's lower cost per ticket and broader range of usage tiers may appeal to a wider range of businesses, from startups to large enterprises, while Botsonic's higher pricing and limited human interaction features might suit specific use cases better.
| Feature | Chaindesk | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $41 | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chaindesk, Botsonic, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available with Chaindesk and Botsonic.
Chaindesk offers four pricing tiers: Free ($0/month), Growth ($25/month), Pro ($99/month), and Enterprise ($499/month). Botsonic's plans include Free ($0/month), Professional ($49/month), and Enterprise ($800/month). My AskAI provides three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (POA), with a 30-day free trial available on all plans without requiring a credit card.
In terms of AI pricing per 1,000 tickets or chats, Chaindesk charges $13, Botsonic charges $41, and My AskAI charges $99. While My AskAI has the highest cost, it offers comprehensive features and integrations that could justify the price for some businesses.
Chaindesk's usage tiers range from 100 message credits per month in the Free plan to 100,000 message credits per month in the Enterprise plan. Botsonic offers 100 messages (one-time) in the Free plan, 3,000 messages per month in the Professional plan, and 25,000 messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic does not offer this feature.
All three platforms—Chaindesk, Botsonic, and My AskAI—offer conversation analytics and insights to help businesses understand and improve customer interactions.
Each platform includes an AI email assistant and email lead capture capabilities, enhancing their customer support and lead generation functionalities.
Chaindesk provides various content storage limits depending on the plan, ranging from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan. Botsonic offers 1M uploaded characters in the Free plan, 50M in the Professional plan, and 200M in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chaindesk allows 1 agent in the Free plan, 2 in the Growth plan, 5 in the Pro plan, and 100 in the Enterprise plan. Botsonic offers 1 chatbot in the Free plan, 2 in the Professional plan, and 5 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center.
Botsonic includes a chatbot flow builder, whereas Chaindesk and My AskAI do not offer this feature.
Chaindesk integrates with a variety of content sources such as websites, Notion, YouTube, and Google Drive. Botsonic supports websites and file uploads. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chaindesk integrates with platforms like Wordpress, Slack, and Shopify, among others. Botsonic supports integrations with WhatsApp, Facebook Messenger, and more. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various live chat platforms.
All three platforms are GDPR compliant. Botsonic is the only one that is SOC-2 compliant. In terms of support, Chaindesk offers varying levels of support based on the plan, from community and email support to premium, dedicated support. Botsonic provides email support across all plans, with priority email support and direct Slack access in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Chaindesk and Botsonic both use GPT-4o mini and GPT-4 models. My AskAI offers GPT-4o in the Essentials and Pro plans and provides options for GPT-4o, Claude, and Gemini in the Enterprise plan.
All three platforms—Chaindesk, Botsonic, and My AskAI—offer API access, allowing for further customization and integration with other systems.
