Chaindesk and Botsify are AI customer support tools designed to deflect support tickets by automating responses and providing various features to enhance customer service efficiency. Chaindesk offers a tiered pricing structure with its Free plan providing 100 message credits per month, the Growth plan offering 5,000 credits at $25 per month, the Pro plan with 10,000 credits at $99 per month, and the Enterprise plan providing 100,000 credits at $499 per month. It charges $13 per 1,000 tickets or chats and includes features such as human handover, analytics and insights, AI email assistant, and email lead capture.
Botsify, on the other hand, provides unlimited usage across its three plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a "Custom" plan with customized pricing. While it also supports human handover, analytics and insights, and email lead capture, it does not offer an AI email assistant. The pricing for 1,000 tickets or chats is provided on a per-order basis (POA). Both platforms aim to streamline customer support operations but differ in their specific feature sets and pricing models, with Chaindesk emphasizing a structured credit system and Botsify focusing on unlimited usage plans.
| Feature | Chaindesk | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | POA | $99 |
| Usage Tiers | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chaindesk pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o mini GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chaindesk, Botsify, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer service processes. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs.
All three platforms—Chaindesk, Botsify, and My AskAI—provide AI customer support features aimed at reducing the workload on human support agents. However, My AskAI stands out by also offering AI features specifically for support agents, enhancing their efficiency and productivity.
Chaindesk offers a range of pricing plans from a free tier to an enterprise level at $499 per month. Botsify's pricing starts at $49 per month for a do-it-yourself plan, scaling up to $149 per month for a done-for-you service. My AskAI offers plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.
Chaindesk charges $13 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Botsify's pricing for this metric is not openly provided and is available upon request.
Chaindesk offers tiered usage plans starting from 100 message credits per month in the free plan to 100,000 message credits per month in the enterprise plan. Botsify provides unlimited usage across all its plans. My AskAI tiers its usage with 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. They also provide conversation analytics and insights, helping businesses to monitor and improve their customer support operations.
Chaindesk and My AskAI offer AI email assistants, which Botsify lacks. This feature can be particularly useful for automating email responses and managing customer inquiries more efficiently.
All platforms support email lead capture, enabling businesses to gather and manage potential customer information effectively.
Chaindesk imposes content storage limits ranging from 20,000 words in the free plan to 300,000,000 words in the enterprise plan. Botsify offers unlimited content storage across all plans. My AskAI also provides unlimited storage for webpages and documents, with automatic updates.
Chaindesk allows a varying number of agents depending on the plan, from 1 agent in the free plan to 100 in the enterprise plan. Botsify offers 2 chatbots in the do-it-yourself plan, 5 in the done-for-you plan, and unlimited chatbots in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder, indicating a focus on AI-driven automation rather than manual customization.
Chaindesk supports integrations with various content and knowledge platforms like Notion, YouTube, and Google Drive, as well as end-user platforms like Slack, WhatsApp, and Messenger. Botsify's integrations include popular messaging platforms like Messenger, SMS, and Instagram. My AskAI offers a wide range of integrations, including websites, Google Drive, Notion, Confluence, Zendesk, Intercom, and many more, making it highly versatile.
All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, an additional security certification. My AskAI provides varying levels of support, from web and email support in the Essentials plan to priority and dedicated support in higher-tier plans.
Chaindesk uses GPT-4 models, while My AskAI offers GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan. Botsify does not disclose its AI models. All platforms provide API access, allowing for further customization and integration.
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